Analyst/Sr. Analyst - Enterprise Meeting Services - Contract to Pay

527 Eli Lilly Cork Limited; Cork; On-site; EUR 32,000 - 84,000; Full time

Benefits offered by this job

Pension plan

Healthcare benefits

Vacation benefits

Flexible benefits

Life insurance

Job summary

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters.

Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. Analyst/Sr.

Qualifications

• Fluency in English, Spanish and Portuguese required.
• Bachelor’s Degree or equivalent work experience.
• Experience with Salesforce, SAP P2P and MS Office.

Responsibilities

• Be seen as go-to information resource for Contracting to Pay queries.
• Coordinate and execute HCP contract-to-pay processes for assigned country.
• Ensure compliance with data capture for ToV disclosures.
• Review key metrics and communicate KPIs to stakeholders.
• Coach and mentor EMS team members to ensure excellence.

Skills

Fluent English

Fluent Spanish

Fluent Portuguese

Education

Bachelor's Degree

Tools

Salesforce

SAP P2P

MS Office

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Analyst/Sr. Analyst - Enterprise Meeting Services - Contract to Pay - English, Spanish and Portuguese speaking

Organization Overview: At Lilly, we make a difference for people in the world over by discovering, developing, and delivering medicines that help people live longer, healthier, and more active lives. One of Lilly´s most important corporate objectives are to improve patient outcomes. A key step in achieving this goal is to improve our relationship with external health care providers and health care organizations ensuring a positive experience across all touchpoints that include Thought leaders, consultants, speakers, external stakeholders, and employees, ensuring that this does not limit Lilly´s understanding of a disease, potential treatments and the patients, Health care provider´s and payer´s needs. Therefore, we must prioritize how we engage with health care providers through every touchpoint to ensure we are meeting the needs of the patients we serve.

Global Business Solutions is a global partner that was born in finance and provides unique capabilities that enable Lilly to accelerate the value we bring to patients. It has evolved and expanded into diverse Business Service functions including EMS HCP Contract to Pay. The Enterprise Meeting Services HCP Contract to Pay (EMS) team supports Lilly Meeting Owners with meeting planning & oversight, HCPs Contracts and payments execution and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code. The Lilly Meetings & Congresses teams provide support for Meetings Oversight, while the EMS teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement and compliance support. The EMS Team works cross-functionally with regular interaction with key business partners within the GBS and Global and International Meetings & Congresses network, along with other key connected functions in Lilly, in particular Global Transparency, Global Customer Operations (GCO) and Ethics & Compliance.

Responsibilities

• Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
• Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country. This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team.
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
• Ensure compliance with data capture requirements to support the Lilly’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication.
• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved.
• Ensure efficient and effective issue resolution for queries escalated from EMS HCP Contract to Pay Expert Specialist, including escalating as necessary to the EMS Sr. Managers.
• Effectively coach & mentor the EMS Expert Specialist to ensure they deliver excellence and compliance across key processes.
• Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
• Support global/regional EMS projects as required.
• Support the overall EMS team by demonstrating flexibility in providing cover for team members and training of new team members.
• Demonstrate flexibility.

Basic Requirement

Fluency in English, Spanish and Portuguese is a requirement as this role will support the Iberian Hub. Additional Language is an advantage 3–4 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change Bachelor’s Degree (or equivalent work experience) Experience in Sales Force, SAP P2P module, MS Office.

Additional skills/Preferences

Requires business and/or technical knowledge developed through education or experience using discipline and understanding of key business drivers. Overtime should be able to improve processes, products, and services. Be able to create impact at different levels: immediate peers and across teams. May lead small to medium projects with small to moderate risk. Effective and agile communications skills are needed. Requires analysis of possible solutions to solve and anticipate a range of day-to-day problems including standard and non-standard requests. Be able to provide support on solving issues, within a team or multiple teams over time. Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively. Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external Business Partners.

The GBS focuses on the following foundational pillars

Compliance Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture.

• Familiarize with all applicable process documentation & training materials to ensure you operate in a fully compliant manner.
• Ensure ownership for all applicable Operational controls for your area as well as the remediation for any deficiencies and the sharing of all learnings across the team.

People

• Actively work with the core team members, internal business partners, external support agencies, and Healthcare Professionals to build effective working relationships.

Customer

• Demonstrate excellence in all interactions with our internal customers, business partners & external Healthcare Professionals.
• Focus on measuring & improving our Healthcare Professional’s experience with the EMS process & teams.

Continuous Improvement

• Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture.
• Actively work with the core team members & Global and International teams to drive improvements for processes.

Additional Information

Travel Percentage – Up to 10% international travel may be required.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is €32,250 - €84,040. Full-time equivalent employees may also be eligible for a company bonus (depending, in part, on company and individual performance).

• eligibility to participate in a pension plan;
• vacation benefits;
• eligibility for healthcare benefits;
• flexible benefits (if applicable) life insurance and death benefits;
• certain time off and leave of absence benefits;
• and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

Lilly does not discriminate on the basis of age, race, colour, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!

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