Airport Frontline Ambassador - Terminal & Landside

daa; Dublin; Presencial; EUR 17.000 - 22.000; Jornada completa

Descripción de la vacante

daa is hiring an Airport Delivery Team Member to ensure safe, reliable and positive passenger experiences across the Dublin Airport journey. You will support facility availability, assist passengers and operate across terminal, ramp and campus, on a 24/7 roster.

As a front-line role, you will move between duties as demand requires, collaborate with security and service delivery leads, and help deliver improvements while maintaining daa standards and passenger safety.

Formación

• Front-line experience with a strong customer service focus.
• Ability to work on their own initiative / without supervision.
• Driving Licence essential.
• Ability to work under pressure.
• Confidence to promote innovative solutions.
• Strong team-working skills.
• Seeks ownership, responsibility.
• Excellent communication skills.
• Strong attention to detail.
• Computer literacy.
• Committed to daa values.

Responsabilidades

• Provide a visible and proactive presence to enhance passenger experience at Dublin Airport across all passengers facing functions
• Manage the movement of pedestrians and trolleys on the campus
• Replenishing trolley bays within areas
• Queue management or security sweeps as required
• Escalate any security screening issues that arise to the Airport police or Service Delivery Lead as appropriate
• Support Security Units as required
• Provide customer service in liaison with airlines, handling agents, state agencies, passengers
• Identify and deliver improvement initiatives and other potential process improvements.
• Ensure emergency response procedures are implemented
• Ensure compliance with H&S procedures
• Deal with lost property left in the terminal
• Respond to ad-hoc requests

Conocimientos

Front-line experience

Customer service

Initiative

Driving licence

Work under pressure

Innovative solutions

Teamwork

Ownership

Excellent communication

Attention to detail

daa values

Descripción del empleo

daa is hiring an Airport Delivery Team Member to ensure safe, reliable and positive passenger experiences across the Dublin Airport journey. You will support facility availability, assist passengers and operate across terminal, ramp and campus, on a 24/7 roster.

As a front-line role, you will move between duties as demand requires, collaborate with security and service delivery leads, and help deliver improvements while maintaining daa standards and passenger safety.