AI Platform & Data Infra Leader

Accenture PLC; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Accenture is seeking an AI Infrastructure Architecture leader to ensure clients have a scalable foundation for AI in customer service. You will lead platform engineers and Forward Deployed Engineers (FDEs) to design, implement, and govern compute, deployment pipelines, and tooling, optimizing real-time responses and cost per interaction.

You will partner with clients, inspire teams, and drive adoption, mentoring practitioners into leadership roles while shaping platform standards and best

Qualifications

• 10+ years of experience in technology, data, or AI roles across consulting or industry.
• 5+ years leading technology, data, or AI programs end-to-end.
• 5+ years directly managing and developing technical practitioners.
• 5+ years leading transformation in customer service, contact center, or customer experience operations.
• Experience leading FDEs or similar client-embedded technical teams; hands-on background is a plus.

Responsibilities

• Oversee AI platform programs: provide technical direction, ensure availability, latency, throughput, and cost targets.
• Inspire design and unblock delivery; provide candid client updates on AI production readiness.
• Direct FDEs embedding with clients: discovery, rapid prototyping, production handoff to client or managed-delivery teams.
• Design and govern AI platform infrastructure: model serving, pipelines, environments, and tooling across cloud/hybrid estates.
• Provide platform-paths from prototype to production with CI/CD, observability, and platform-native tooling.
• Lead performance engineering for real-time workloads: latency budgets, concurrency planning, load testing, scaling strategies.
• Shape data foundations: data lakes, pipelines, reporting and analytics platforms.
• Establish platform operations with clear SLOs and incident management; ensure clean handoffs to client teams.
• Drive business development: build client relationships, shape platform modernization, and craft ROI cases.

Skills

Leadership

Stakeholder management

FDE leadership

Cloud platform

Performance engineering

Executive communication

Tools

AWS

Azure

Google Cloud

Kubernetes

CI/CD

IaC

Databricks

Snowflake

BigQuery

Job description

Accenture is seeking an AI Infrastructure Architecture leader to ensure clients have a scalable foundation for AI in customer service. You will lead platform engineers and Forward Deployed Engineers (FDEs) to design, implement, and govern compute, deployment pipelines, and tooling, optimizing real-time responses and cost per interaction.

You will partner with clients, inspire teams, and drive adoption, mentoring practitioners into leadership roles while shaping platform standards and best