AI-First Support Solutions Lead

Morgan McKinley; Dublin; On-site; EUR 80,000 - 120,000; Part time

Job summary

Morgan McKinley is seeking an experienced Solution Consultant and Vertical Delivery Lead to embed within a product pod, shaping AI-native support solutions across flagship products. You will bridge business and technical teams, translating strategy into backlog items and delivery plans while ensuring regulatory and launch approvals.

You will own end-to-end delivery, drive agile storytelling, coordinate cross-functional teams, and optimize post-launch performance with measurable outcomes.

Qualifications

• 5+ years of experience in technology delivery, data analysis, and program or project management.
• Proven track record of managing multiple complex, time-sensitive work streams.
• Strong analytical, strategic, and problem-solving skills with ownership.
• Demonstrated leadership and stakeholder management, cross-functional alignment.

Responsibilities

• Business Strategy & Backlog Prioritization: Evaluate incoming project requests and own a unified, priority-based backlog for your product pod.
• Agile User Story Breakdown: Translate goals into incremental, actionable user stories with cross-functional teams.
• End-to-End Execution Management: Drive day-to-day delivery, track milestones, and clear blockers.
• Cross-Functional Orchestration: Align dependencies across Analytics, Content, Legal, Security, and Product Engineering.
• Post-Launch Optimization: Measure impact, monitor errors, and iterate rapidly for measurable outcomes.

Skills

Backlog management

Stakeholder management

Agile / Scrum

Analytical thinking

Ownership & accountability

Job description

Morgan McKinley is seeking an experienced Solution Consultant and Vertical Delivery Lead to embed within a product pod, shaping AI-native support solutions across flagship products. You will bridge business and technical teams, translating strategy into backlog items and delivery plans while ensuring regulatory and launch approvals.

You will own end-to-end delivery, drive agile storytelling, coordinate cross-functional teams, and optimize post-launch performance with measurable outcomes.