AI-Driven IT Support Specialist (Remote Argentina)

Webflow; Kildare; Hybrid; EUR 700 - 930; Full time

Benefits offered by this job

Equity (RSUs)

Health coverage

Parental leave

Flexible vacation

Job summary

Webflow in Buenos Aires is hiring an IT Support Specialist to resolve employee tickets, support AI-powered tooling, and own office AV and hardware. This full-time, permanent role focuses on supporting our Argentina-based workforce and coordinating with Workplace Experience.

You'll troubleshoot macOS, assist onboarding, provision devices, and travel to other offices as needed, while embracing AI and building a strong internal knowledge base.

Qualifications

• 2–4 years hands-on experience with help desk ticketing systems.
• Experience with AI-powered support tooling.
• Experience supporting audiovisual setups.
• Experience troubleshooting macOS.
• Proficient onboarding and device provisioning for new hires.
• Willingness to work in Buenos Aires office and travel.

Responsibilities

• Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently
• Document common issues, fixes, and processes to build internal knowledge base
• Own audio visual setup at the office
• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology
• Partner with Workplace Experience on ordering and provisioning equipment and supporting our office space
• Backup resource for IT onboarding support during new hire cohorts
• Provide local support for Argentina-based workforce
• Maintain hardware and software inventory
• Escalate complex issues to the right internal teams and follow through to resolution

Skills

Help desk experience

AI-powered tools

AV setup

macOS troubleshooting

Onboarding provisioning

Office hardware setup

Travel readiness

Team collaboration

Tools

Helpdesk ticketing system

MM&MM AI tools

Job description

Webflow in Buenos Aires is hiring an IT Support Specialist to resolve employee tickets, support AI-powered tooling, and own office AV and hardware. This full-time, permanent role focuses on supporting our Argentina-based workforce and coordinating with Workplace Experience.

You'll troubleshoot macOS, assist onboarding, provision devices, and travel to other offices as needed, while embracing AI and building a strong internal knowledge base.