AI-Driven Growth Lead, Customer Campaigns & Lifecycle

Intercom; Dublin; Hybrid; EUR 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and equity

Flexible paid time off policy

Health and dental insurance

Pension scheme & match

Paid maternity and paternity leave

Cycle-to-Work Scheme

Job summary

Intercom seeks a Senior Manager for Customer Campaigns & Lifecycle Marketing in Dublin. The role entails leading a high-performing team focused on enhancing customer engagement through strategic marketing initiatives. Required are over 7 years in customer marketing, proficiency with AI tools, and strong stakeholder management skills. The position offers a hybrid work policy, competitive salary, and various benefits including health insurance and paid time off. Ideal for those with a background in B2B SaaS or tech industries.

Qualifications

• 7+ years experience in customer marketing, campaigns experience.
• 3+ years experience leading a team and mentoring team members.
• Experience in the B2B SaaS, tech or AI industry.

Responsibilities

• Lead a high‑performing Customer Campaigns & Lifecycle Marketing team.
• Responsible for delivery of an excellent customer experience.
• Manage overall team results and performance.

Skills

Customer marketing/campaigns experience

AI tooling proficiency

Team leadership

Stakeholder management

Analytical skills

Tools

Marketo

Claude Code

Job description

Intercom seeks a Senior Manager for Customer Campaigns & Lifecycle Marketing in Dublin. The role entails leading a high-performing team focused on enhancing customer engagement through strategic marketing initiatives. Required are over 7 years in customer marketing, proficiency with AI tools, and strong stakeholder management skills. The position offers a hybrid work policy, competitive salary, and various benefits including health insurance and paid time off. Ideal for those with a background in B2B SaaS or tech industries.