After Sales Manager IE

ENERCON GmbH; Tralee Municipal District; Hybrid; EUR 55,000 - 90,000; Full time

Job summary

ENERCON are now recruiting for an After Sales Manager to be based in Tralee, Co. Kerry.

You will act as the first point of contact for customers, handling technical and commercial queries, and take end-to-end responsibility for After Sales accounts. The role requires a minimum of 2 years’ customer service experience, a degree in Business Economics or Electrical/Mechanical Engineering, and strong communication, negotiation, and time‑management skills.

Qualifications

• 2 years of customer service experience is essential.
• University Degree/Masters in Business Economics and/or Electrical or Mechanical Engineering or similar field is desirable.
• Excellent organisational skills is essential
• Assertive, adaptable and friendly personality with excellent people skills
• Demonstrate discretion due to confidential information awareness
• Knowledge of contractual, commercial and technical aspects of energy industry
• Strong communication, negotiation and motivational skills
• Well-developed social skills and interpersonal contacts
• Full Clean Driver's Licence

Responsibilities

• Act as a first point of contact for customers on technical and commercial queries.
• End-to-end responsibility for After Sales accounts as relationship manager.
• Co-ordinate solution findings with the regional service department.
• Responsible for O&M contracts and post-sales activities.
• Negotiate service contracts and terms with customers.
• Prepare documentation, reports and official documentation per requirements.
• Develop new contract concepts and products.
• Maintain customer relationships with periodic contacts and meetings.
• Support internal process optimisations and creditworthiness checks.
• Network with internal departments and build wind energy knowledge

Skills

Customer service

Communication

Negotiation

Time management

Organisational skills

Multitasking

Discretion

People skills

Driving licence

Education

Bachelor's/Master's in Business Economics or Electrical/Mechanical Engineering or similar

Tools

SAP

MS Office

Job description

Onsite / Hybrid / Remote: Hybrid (< 50% remote)

ENERCONhas been one of the technology leaders in the wind power sector for over 40 years. As the first manufacturer of wind turbines, the company used a gearless drive concept that is a characteristic of all ENERCON wind turbines. ENERCON is also at the forefront in other areas, such as rotor blade design, control technology, grid connection technology, and with its wide range of technological new developments, proves its innovative strength time and again.

Innovative ideas are the hallmark of our successes and move us on. We are passionate about realizing wind energy projects across the globe and meeting tomorrow's energy technology challenges. You and your engagement can make a contribution to shape the future of renewable energies.

ENERCON are now recruiting for an After Sales Manager to be based in Tralee, Co. Kerry.

Role & Responsibilities:

• Operate as a competent first point of contact for ENERCON’s customers in all queries, both technical and commercial.
• End-to-end responsibility for After Sales accounts as holistic client relationship manager.
• Responsible for all customer concerns and to coordinate solution findings with the service department in the region.
• Responsible for O&M contracts.
• Key contact to customers for coordinating the execution of all post-sales activities.
• Coordinate the deployment and support of regional After Sales expertise to provide the best possible and timely responses to customer issues regarding the main processes.
• Development of new contract concepts and products.
• Takes care of all contractual obligations and warranties arising from service contracts, together with specialists within the After Sales team.
• Responsible for customer relationships, maintaining periodic contact and meetings with customers.
• Independent negotiation of service contracts (existing contracts, maintenance contracts, additional agreements) as well as defined services, and independent control of conformity over term/content.
• Selling, explanation, negotiation and quotation for main component exchanges.
• Proposes and sells additional and/or alternative products or services to meet customer needs.
• Preparation of documentation, reports, technical data and official documentation following customer and company requirements.
• Represent the customer perspective within Service and provide a professional point of contact between the customer and ENERCON.
• Support and de-escalation of hot-spot issues, major component replacements, and highly complex customer concerns and complaints, including issuing and reviewing them in the approval and credit note process.
• Initiates and supports internal process optimizations.
• Checks and approves creditworthiness within defined limits.
• Networking with internal specialist departments and independent acquisition of knowledge in all areas of wind energy.

Job Requirements:

• 2 years Customer Service experience is essential.
• University Degree/Masters in Business Economics and/or Electrical or Mechanical Engineering or similar field is desirable.
• Excellent organisational skills is essential
• Assertive, adaptable and friendly personality with excellent people skills.
• Can-do attitude with excellent time management skills and a positive approach to multitasking.
• Demonstrate complete discretion due to confidential contractual and financial information awareness.
• Knowledge of and experience with contractual, commercial and technical aspects of the energy industry.
• MS Office proficiency is essential and SAP experience is an advantage
• Strong communication, negotiation and motivational skills.
• Well-developed social skills, strong ability in building and maintaining interpersonal contacts.
• Full Clean Drivers Licence.
• Experience within the Wind Industry is an advantage

Location:

This role will have the candidate based in Tralee, Co. Kerry. This role requires the candidate to be in the office in Tralee 5 days over every 2 week period, with Wednesdays as the company mandatory day.

Reporting to:

• Private Health Insurance
• Pension Contribution Scheme
• Life Assurance
• Paid Maternity & Paternity Leave
• Employee Assistance Program
• Bike to Work Scheme
• Educational Assistance
• Full PPE Gear
• World class in-house training
• Sports & Social Club
• Employee Referral Program

Employment Equality

ENERCON retains the right to advertise all positions both internally and externally. Advertisements and the selection process will not discriminate on any of the nine grounds protected by the Employment Equality Acts. These are gender, civil status, family status, sexual orientation, religion, age, disability, race, and membership of the traveller community. W e advocate relationships built on respect and fairness. If you require any adjustments to be made throughout the application process please make us aware