Advisory FAAS BPO - Senior Collections Specialist (12 months FTC) - Cork

Grant Thornton Ireland; Cork; On-site; EUR 45,000 - 65,000; Full time

Job summary

Grant Thornton Ireland is seeking an experienced Senior Collections Specialist to join our FAAS Business Process Outsourcing team in Cork on a 12‑month contract. You will own complex international debtor portfolios, drive DSO improvements, and collaborate with Credit Risk and other stakeholders to support cash flow and risk management.

In this role you will influence credit decisions, manage escalations, and contribute to continuous improvement of OTC processes within a global finance function.

Qualifications

• 5+ years of experience in Credit & Collections within a multinational or shared services environment.
• Strong credit judgement and ability to manage sensitive customer interactions.
• Proven ability to analyse financial statements and assess risk.
• Experience supporting cross-functional stakeholders in cash flow improvement.

Responsibilities

• Manage a large, complex international debtor portfolio and drive DSO improvement.
• Follow up on due and overdue invoices with a structured collections approach.
• Collaborate with Credit Risk to assess customer credit limits per policy and history.
• Support credit block processes and ensure timely escalation when required.
• Prepare monthly DSO, aging, and flux analyses and highlight risks to management.
• Act as a finance partner to Commercial, Customer Service, and Finance teams to resolve issues.
• Contribute to continuous improvement of credit and collections processes.
• Deliver high-quality customer service while balancing commercial objectives.
• Provide buddy cover and support to Credit & Collections team as needed.

Skills

Credit & Collections

Financial analysis

Stakeholder management

DSO management

Education

Finance/Accounting degree

Tools

SAP

Oracle

Job description

Job Description

We are seeking an experienced Senior Collections Specialist to join our FAAS Business Process Outsourcing team in Cork on an 12‑month contract.

Job Description

We are seeking an experienced Senior Collections Specialist to join our FAAS Business Process Outsourcing team in Cork on an 12‑month contract.

This is a Senior Collections role with ownership of complex customer portfolios across our international markets. The successful candidate will bring strong credit judgement, proactively manage the collections activities, and work closely with cross‑functional stakeholders to support cash flow, minimise risk, and maintain strong customer relationships.

The role plays a critical part within the Order‑to‑Cash (OTC) function, contributing to financial integrity, customer experience, and continuous improvement initiatives.

This role offers exposure to global markets, complex customer portfolios, and cross‑functional collaboration, within a finance organisation that continues to evolve beyond transactional delivery. It is an excellent opportunity for an experienced credit professional who enjoys ownership, influence, and continuous improvement in a global setting.

Key Responsibilities

• Responsible for managing a large complex international debtor portfolio, driving continuous improvement in DSO, overdue exposure, and cash collection performance.
• Ensure timely and effective follow‑up on due and overdue invoices, using a structured and professional collections approach.
• Partner with the Credit Risk Team to conduct credit assessments and support recommendations on customer credit limits in line with credit policy and payment history.
• Support and manage activities related to the credit block process, ensuring timely resolution and appropriate escalation where required.
• Prepare and interpret monthly DSO, aging, and flux analysis, highlighting risks, trends, and actionable insights for management.
• Act as a trusted finance partner to Commercial, Customer Service, and Finance stakeholders, influencing outcomes and resolving complex collection or credit issues.
• Contribute to continuous improvement initiatives, sharing best practices and supporting enhancements to credit and collections processes.
• Deliver a consistently high standard of customer service, balancing commercial objectives with strong customer relationships.
• Support the Credit & Collections function, promoting best practices, continuous improvement, and providing buddy cover as needed.

Knowledge, Experience, Competencies

Core Competencies:

• Strong background in Credit & Collections within a multinational environment or shared services environment.
• Solid understanding of the Order‑to‑Cash (OTC) end‑to‑end process.
• Sound financial judgement with the ability to interpret customer financial statements
• Proven ability to manage sensitive customer and stakeholder interactions with professionalism and confidence.

Ways Of Working

• Self‑directed, proactive, and comfortable working with minimal supervision
• Strong analytical and problem‑solving skills, with the ability to translate business needs into practical solutions.
• Positive, flexible, and solutions‑oriented mindset in a fast‑paced, global environment.
• High levels of integrity, attention to detail, and personal accountability.
• Positive, flexible, and solutions‑oriented mindset with a focus on continuous improvement in a fast‑paced, global environment.

Technical Skills

• Proficiency in Microsoft Office, particularly Excel (analysis, reconciliations, reporting).
• ERP experience (SAP or Oracle) strongly preferred
• Experience working across Order‑to‑Cash processes

Education

• Third‑level qualification in Finance, Business, Accounting, or a related discipline or equivalent relevant experience.

About Us

Grant Thornton Ireland is rapidly approaching 3,000 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed – wherever they’re located.

At GT, we work as trusted advisors, bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future. Whether that is working with the public sector to build thriving communities, with regulators and financial institutions to build trust, or with a diverse range of businesses to help them achieve their goals, Grant Thornton Ireland work hard to support clients to act on the issues that matter.

At GT Ireland we don’t just predict your future, we build it

A Career at GT

Looking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently.

What does this mean for you?

A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be.

Grow with us

At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.

Our Benefits

Please follow this link for information on our generous benefits package.

About The Team

Equity, diversity and inclusion

At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs. People are at the heart of our business and teams built with varied individuals present diverse viewpoints, which need to be heard and valued.

We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day‑to‑day work‑life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them. Diversity of thought, background and experience enables better decision‑making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer. You form the bedrock of our firm’s best‑practice principles and we will champion you as leaders from day one.

Reward And Benefits

Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive.

Recognition

We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours. Our Shout Out recognition scheme is our way of highlighting and promoting achievements. Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme.