Actuarial Operations Administrator

Zurich Insurance; Dublin; Hybrid; EUR 32,000 - 52,000; Full time

Job summary

Zurich Life Assurance plc is seeking an Actuarial Operations Administrator based in Dublin, with hybrid working 2–3 days in Blackrock office. The role focuses on maintaining policies, processing anniversary communications, and ensuring accurate product rules within our administration system.

Ideal candidates will have strong numeracy, attention to detail, and a proactive approach to improving processes and customer outcomes. Flexible part-time or full-time arrangements are considered.

Qualifications

• Ability to interpret and understand policy terms and conditions and actuarial practice standards.
• Strong numeracy and analytical skills, problem solving and thinking outside the box.
• Excellent accuracy and attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Regular bulk maintenance of policies, including anniversary processing and communications.
• Processing complex customer replies resulting from anniversary processing.
• Maintenance and understanding of product rules on the administration system.
• Maintain, automate and improve existing processes.
• Confirm that operational systems, processes and controls are delivering outcomes in line with policy terms & conditions and actuarial practice standards specified by the Chief Actuary.
• Work with Actuarial Corporate and Operations teams to improve service quality and data integrity for Finance, Actuarial and other users.
• Systematically develop personal portfolio of skills within the area to improve resilience and flexibility of the team.
• Be a key team member of a cohesive, professional and informed team, keeping customer outcomes in focus.

Skills

Policy interpretation

Numerical analysis

Life & Pension product knowledge

Attention to detail

Interpersonal skills

Time management

Communication skills

Customer focus

Data handling

Quick learner

Job description

Job Summary

Zurich Life Assurance plc is looking for an Actuarial Operations Administrator to join the Actuarial Operations Department. This team is dedicated to improving the operational risk and control environment and confirming that operational systems, processes and controls are delivering outcomes in line with policy terms and conditions as well as actuarial practice standards specified by the Chief Actuary. The successful candidate will be a highly quick learner with excellent accuracy and attention to detail skills. This individual will be enthusiastic and keen to provide top quality service with an aim to improve the end-to-end experience of dealing with Zurich for customers and brokers.

This role may be available part-time or full time. We want the best people for our roles and recognise that sometimes those people aren’t available full‑time. Please discuss any flexibility you may need during the interview.

Your Role

• Regular bulk maintenance of policies, including anniversary processing and communications
• Processing complex customer replies resulting from anniversary processing
• Maintenance and understanding of product rules on the administration system
• Maintain, automate and improve existing processes
• Confirm that operational systems, processes and controls are delivering outcomes in line with policy terms & conditions and actuarial practice standards specified by the Chief Actuary
• Work with Actuarial Corporate and Operations teams; in particular Service Quality and Project Delivery to improve service quality and the operational risk & control environment; and ensure quality and integrity of data inputs to Finance, Actuarial and other ‘second line of defence’ users of company data
• Systematically develop personal portfolio of skills within the area to improve the resilience and flexibility of the team
• Be a key team member of a cohesive, professional & informed team, keeping customer outcome as the focus

Your Skills And Experience

• Ability to interpret and understand policy terms and conditions and actuarial practice standards
• Strong numeracy and analytical skills, problem solving and ‘thinking outside the box’ abilities
• Excellent knowledge of Life Assurance and Pension products would be an advantage
• Excellent accuracy and attention to detail
• Excellent interpersonal skills
• Excellent organisational skills and ability to manage time and workload, while displaying a flexible approach to work and learning
• Effective communication skills both verbally and in writing
• Highly motivated quick learner, with a commitment to developing a culture of curiosity and accountability
• Comfortable with handling data
• Curious
• Committed to achieving excellent customer outcomes
• Enthusiastic and keen to provide top quality service with an aim to improve the end‑to‑end experience of dealing with Zurich for customers and brokers

Additional Information

Primary work location is Blackrock. Position is Dublin-based. This is a hybrid role which requires 2‑3 days in office (Blackrock) per week.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law.