Accounts Receivable Analyst (12 month contract)

DocuSign, Inc.; Ireland; Remote; EUR 35,000 - 50,000; Full time

Job summary

DocuSign, a leader in e-signatures, is seeking a collections specialist for a 12-month contract in their EMEA team. The role focuses on managing customer collections and requires strong organizational skills and a commitment to customer service in a fast-paced environment.

Qualifications

• Proven commercial collections experience including enterprise accounts.
• Ability to work in a fast-paced, high-volume atmosphere under pressure.
• Collaborative work style while being able to operate independently.

Responsibilities

• Monitor aged balances for assigned geographies and engage with customers.
• Manage refunds, account adjustments, and write-offs.
• Maintain detailed records of customer interactions and follow-ups.

Skills

Customer service

Organizational skills

Motivation

Problem-solving

Education

Degree in business-related discipline or Finance/Accounting qualification

Tools

Salesforce

Oracle

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is looking for an experienced collections specialist to join our EMEA collections team. The role requires someone who is organised, has a customer service perspective, is highly motivated and results orientated. In addition, this is a fast-paced role where the ability to work through complexity with a solutions mindset is critical to success. This role is a 12 month fixed term contract.

The role will report to the EMEA Accounts Receivable Manager

Responsibilities:

• Take responsibility for customer collections for the EMEA region
• Monitor aged balances for assigned geographies
• Engage with customers to collect overdue balances
• Where issues are identified that are impacting collections, work with internal and external stakeholders to resolve issues in a timely fashion
• Manage refunds, account adjustments, and write offs in accordance with company policies
• Where necessary work to reconcile customer accounts
• Maintain detailed records of interactions with customers including follow up dates and next steps
• Maintain acceptable performance against established department metrics on a consistent basis
• Identify and work toward resolution of any larger scale issues which are negatively impacting customer experience
• Perform other duties as assigned

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic Requirements:
• Must be self-motivated, flexible, and able to change priorities
• Proven commercial collections experience including enterprise accounts
• Possess a collaborative work style, whilst being equally able to operate independently
• Ability to take direction and work as a team player
• Experience working in fast-paced, high volume, high growth atmosphere with ability to work under pressure
• Must have a professional demeanour, commitment to outstanding customer service and effective communication style

Preferred Requirements:
• Experience with Sales Force and YayPay a plus
• Must be PC proficient. Experience with Oracle or large ERP a plus
• Degree in business related discipline or Finance/Accounting qualification preferred

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

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