Account Manager - Questionmark

Learnosity; Dublin; Remote; EUR 60,000 - 80,000; Full time

Job summary

An innovative education technology firm is seeking an experienced Account Manager to manage and grow a portfolio of customers for their Questionmark product line in Dublin. You will focus on customer retention, identify upsell opportunities, and work closely with internal teams to provide a seamless experience. Ideal candidates have at least 3 years in Account Management within a B2B SaaS environment and strong negotiation skills. The role offers flexible work options and competitive benefits.

Benefits

Flexible work practices

20 days PTO

Career support & development

Team social budgets

Healthcare benefits

Company-paid parental leave

Qualifications

• Minimum 3 years’ experience in Account Management, renewals, or upselling within a B2B SaaS environment.
• Demonstrated ability to identify upsell opportunities and negotiate commercial terms.
• Proven track record of hitting or exceeding revenue targets.

Responsibilities

• Own the renewal process for Questionmark accounts.
• Develop a deep understanding of customer requirements and goals.
• Identify and close upsell opportunities.

Skills

Negotiation skills

Communication skills

Strategic thinking

Organization skills

Job description

Overview

At Learnosity, we believe education should be equitable, inclusive, and accessible to everyone. Our mission is to transform learning worldwide through cutting-edge assessment technology that empowers educators and learners alike. We’re a team of passionate problem-solvers and tech enthusiasts who take pride in what we do—and we’re looking for talented individuals to join us in shaping the future of education.

Learnosity is seeking an Account Manager to focus on our Questionmark product line. You will manage and grow a portfolio of Questionmark customers, ensuring they get maximum value from the platform. This role is pivotal in understanding customer needs, aligning them with Learnosity’s solutions, and driving revenue growth through renewals, upsells, and cross-sells of new features and capabilities.

Working closely with our Business Development, Product, and Customer Success teams, you will be responsible for strengthening long-term relationships with customers, while proactively identifying opportunities for growth within the Questionmark portfolio.

Responsibilities

• Revenue Retention & Renewal: Own the renewal process for Questionmark accounts, ensuring high retention and minimal churn.
• Customer Understanding: Develop a deep understanding of customer requirements, goals, and challenges; use this insight to drive alignment with Learnosity’s roadmap and Questionmark’s capabilities.
• Upsell & Expansion: Proactively identify and close upsell opportunities, particularly around upcoming AI products, advanced authoring features, and additional services.
• Account Planning: Build and execute strategic account plans for your Questionmark customers, working to expand usage and increase adoption across departments.
• Stakeholder Management: Build relationships with both technical and business stakeholders, positioning yourself as a trusted advisor.
• Feedback Loop: Communicate customer feedback, use cases, and market insights to internal teams to influence product development and marketing strategies.
• Collaboration: Partner with internal teams (Customer Success, Product, Support) to deliver a seamless Questionmark customer experience.

Experience and Requirements

• Minimum 3 years’ experience in Account Management, renewals, or upselling within a B2B SaaS environment.
• Demonstrated ability to identify upsell opportunities and negotiate commercial terms.
• Proven track record of hitting or exceeding revenue targets through renewals and upsells.
• Experience discussing technical products (APIs, AI tools, or new SaaS features) with both technical and non-technical audiences.
• Strong commercial acumen and ability to balance customer satisfaction with business growth.
• Flexibility to work across global time zones (US, Dublin, Sydney).

Skills and Competencies

• Strong negotiation and closing skills.
• Excellent communication skills — clear, persuasive, and able to adapt for different stakeholders.
• Strategic thinker with sound business judgment.
• Highly organized with strong planning, prioritization, and time management skills.
• Consultative approach to problem-solving and customer engagement.
• Comfortable handling challenging conversations and high-pressure situations.
• A team player who embodies Learnosity’s values and leads by example.

Being part of the Learnosity team is a commitment to push yourself and those around you to do better, constantly adapt, and apply yourself to new challenges.

We’ll also work with you to design a schedule around your preferred working style — whether that means school runs, avoiding busy commutes, or fitting around your personal commitments.

Benefits include:

• Flexible work practices
• 20 days PTO
• Career support & development
• Team social budgets
• Healthcare benefits
• Company-paid parental leave (10 weeks primary, 2 weeks secondary)

Salary & package dependent on experience.

At Learnosity, we are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered. We believe that diversity of thought, background, and experience drives innovation and enriches our community. As a tech company in the education space, we are dedicated to creating educational solutions that reflect the diverse needs of our global audience.

Find out more about your career at Learnosity at learnosity.com/careers/

Please see our Recruitment Privacy Policy

Please only contact us if you are a candidate interested in applying for this role. You must have the right to live and work in Ireland to apply - No Recruiters Please.