Account Management Analyst

NHS Ayrshire & Arran; Hospital; On-site; EUR 28,000 - 34,000; Full time

Job summary

NHS Scotland is seeking experienced account management professionals to join the Digital and Information Account Management team on a fixed term basis of 12 months. You will handle the full provisioning lifecycle for joiners, movers and leavers, along with password reset and account unlock services.

Strong organisational and MS product knowledge, especially Azure/AD, are essential. You will manage requests via our online portal, prioritise your workload, and collaborate with other teams to

Qualifications

• Experience in account management/provisioning is desirable.
• Knowledge of Microsoft products, especially Azure/Active Directory.
• Strong organisational and time-management abilities.

Responsibilities

• Manage all aspects of the account management lifecycle for joiners, movers & leavers.
• Provide password reset and account unlock services.
• Process requests via online portal and route tasks to other teams as needed.

Skills

Organisational skills

Communication

Customer relations

Time management

Azure/Active Directory

Tools

Azure/Active Directory

Job description

Fixed Term - 12months
We are looking for experienced individuals to join our Digital and Information Account Management team providing all aspects of the account management lifecycle, covering joiners, movers & leavers as well as providing a password reset/account unlock service.
You will have excellent organisational skills as well as communication and customer relation skills. You will have a sound, methodical approach to your work as well as skills in prioritising and managing your own workload in order to meet deadlines.
Account providing requests will come via an online portal and you'll be expected to deal with requests in a timely manner, assigning requests to other teams as appropriate.
Previous experience in an account management/provisioning role would be a distinct advantage, as would knowledge of Microsoft products, especially Azure/Active Directory.
For informal enquiries please contact [e-mail]
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.
We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
  

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.