Account Handler - Commercial Insurance Financial Lines

Howden Ireland; Dublin; Hybrid; EUR 32,000 - 52,000; Full time

Job summary

Howden Ireland in Dublin is seeking a Financial Lines Insurance account handler to support the Commercial team. You will assist Account Executives by delivering accurate service and advice to clients, while upholding regulatory obligations and maintaining strong client relationships.

Reporting to your Line manager, you will handle inquiries, produce documentation, renewals and payments, and work in a hybrid environment after training.

Qualifications

• 2 years in an insurance environment.
• APA commercial insurance qualification.
• Strong interpersonal and communication skills to assist clients.
• Ability to manage multiple tasks and deadlines.
• Ability to review policy documents for accuracy and compliance.
• Team player and collaborative mindset.

Responsibilities

• Prioritize and handle all work promptly and accurately.
• Handle all queries, in writing or by telephone, professionally.
• Produce accurate and professional documentation at all times.
• Process adjustments and collect additional premium.
• Refer queries outside own experience to senior staff.
• Issuing renewal documentation and data input.
• Dealing with client payments in line with procedures.

Skills

Interpersonal skills

Communication

Organisational skills

Education

APA commercial insurance qualification

Job description

Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Based in any of our Dublin offices, Howden are delighted to have a vacancy as a Financial Lines Insurance account handler that will be part of our Financial Lines Commercial team. This role will be a hybrid working opportunity after the individual is fully trained.

About The Role
Reporting to their direct Line manager, your overall function will be to assist Account Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations, upholding a professional image, and maximizing business opportunities and profit for the company.

Key Responsibilities

• Prioritize and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Produce accurate and professional documentation at all times.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
• Refer all queries that fall outside own experience, knowledge and authority to senior staff.
• Issuing renewal documentation and data input.
• Dealing with client payments in line with Howden procedures.

About You

• 2 years in an insurance environment
• APA commercial insurance qualification
• Strong interpersonal and communication skills to effectively assist clients with their inquiries, providing prompt and courteous service.
• Proficiency in managing multiple tasks and deadlines, maintaining organized records, and supporting account handlers in day-to-day administrative duties.
• Ability to meticulously handle and review policy documents, ensuring accuracy and compliance with company and regulatory standards.
• Ability to work effectively within a team, supporting account handlers and collaborating with colleagues to achieve common goals and deliver exceptional service to clients.

About Howden Ireland
Howden Ireland is part of Howden, the global insurance intermediary group, and has over 600 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ. For more information, please visit About Us | Howden Ireland (howdengroup.com)

What do we offer in return?
A Career That You Define. At Howden, We Value Diversity – There Is No One Howden Type. Instead, We’re Looking For Individuals Who Share The Same Values As Us

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

• Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent