Account Handler

Brown & Brown UK; Galway; Hybrid; EUR 35,000 - 50,000; Full time

Job summary

A leading insurance brokerage in Ireland is seeking an experienced Account Handler to service a portfolio of mid-large customers. You will manage existing client relationships, analyse their needs, and negotiate with insurers to secure competitive premiums. The ideal candidate has over 3 years of experience in commercial broking and a thorough understanding of various insurance products.

Benefits

Market Competitive Salary

Discounted Personal Insurances

Pension & Associated Benefits

Generous Parental Leave Policies

Hybrid Working Opportunities

Employee Assistance Programme

Qualifications

• 3+ years’ experience in commercial broking or relevant insurance experience.
• Proven track record in customer account management and retention.
• Clear understanding of the regulatory and legal environment.

Responsibilities

• Provide ongoing servicing to existing clients and manage relationships.
• Analyse customer needs to identify opportunities.
• Market and present customer accounts to insurers.

Skills

Commercial broking experience

Customer account management

Knowledge of insurance products

Compliance knowledge

Education

APA/CIP qualification

Job description

Overview

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Summary We are currently recruiting for an Account Handler within our Operations Team. In this role, you will service a commercial portfolio of customers and provide end-to-end servicing to a panel of mid-large customers. This role will be pivotal to retaining profitable existing business and generating new business where possible.

Responsibilities

• Provide ongoing servicing to existing clients and closely manage the relationships throughout the renewal cycle to ensure retention of the account – outside of this strategically communicate with customers as required.
• Analyse customer needs and cover and identify any opportunities to strengthen their risk management structures.
• Identify cross-selling opportunities for the Sales team where possible.
• Market and present customer accounts to insurers and negotiate premiums in turn on their behalf.
• Collect and submit any additional information required by underwriters and follow up to ensure placement of the risk.
• Input all information correctly onto Applied Relay and ensure clear and concise file notes.
• Monitor and review business figures (new business, renewals, fees & commission, margins etc) and ensure collection of monies due on the account.
• Attend customer meetings with the Sales team on prospects and provide subject matter expert support as required.
• Lead and participate in business projects as they arise.
• Stay abreast of insurer appetites and competitor activity in the marketplace and react accordingly.
• Ensure compliance with all regulatory and legal requirements, Central Bank codes, and Brown & Brown Ireland procedures and business ethics.

Desired Skills And Attributes

• 3 + years’ experience working in commercial broking OR relevant insurance experience.
• Good knowledge of commercial insurances product ranges across the various markets for the following:
• Property and Business Interruption
• Employer’s Public & Products Liability
• Motor Fleet/Motor Trade
• Professional Indemnity
• Management Liability (Directors & Officers Liability, Employment Practice Liability)
• Cyber Liability Insurance
• APA/CIP qualified
• Customer knowledge and understanding of their business and industry sectors
• Proven track record in customer account management and retention
• Clear and comprehensive understanding of the regulatory and legal environment

What benefits do we offer?

• Market Competitive Salary
• Discounted Personal Insurances
• An active Sports & Social Club
• Pension & Associated Benefits
• Generous Parental Leave Policies
• Stock Purchase Scheme
• Insurance Exam Support Scheme including paid study leave
• Hybrid Working Opportunities
• Employee Assistance Programme
• Onsite parking
• A progressive and vibrant working environment!

What happens next?

We will review every application we receive. If we are interested in taking your application further, we will be in touch to find out more about you and what you are looking for. Should you have any additional queries on this role or an informal discussion, please contact Ella O’Brien on [phone] or email your CV to [e-mail].

About Brown & Brown Ireland (formerly O’Leary Insurances)

Brown & Brown Ireland provide a comprehensive insurance broking service to clients, both in Ireland and abroad. We think of ourselves as a team, so we have teammates – not employees. Our aim is to attract people who are competitive, driven, and disciplined. Our unique company culture rewards initiative-takers and those committed daily to doing what is best for our customers. We are committed to fostering an inclusive culture, which comprises people from all backgrounds, bringing their unique experiences and perspectives into work each day. We currently employ more than 200 teammates across 6 locations nationwide. Brown & Brown Ireland is part of Brown & Brown, Inc, a publicly traded company quoted on the New York Stock Exchange (NYSE:BRO).

Equal Opportunity Employer

Brown & Brown Ireland is an inclusive employer and welcome applications from people of all backgrounds and abilities. Please let us know if you require reasonable accommodation or support during any stage of the recruitment process and we will do our upmost to accommodate you.

Brown & Brown Insurance Brokers (Ireland) Ltd, trading as Brown & Brown is regulated by the Central Bank of Ireland.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.