Account Executive, SMB Existing Business

Shopify Inc.; Ireland; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible remote work

Health and welfare benefits

Fertility benefits

Paid parental leave

Job summary

Shopify Inc. is seeking an Account Executive for its SMB Cross Sell team in a remote-friendly role. You will engage merchants, tailor Shopify solutions to their goals, and drive opportunities within a set merchant book.

Expect to navigate complex cycles, forecast effectively, and collaborate across teams to grow merchants' e-commerce and retail strategies. You’ll lead high-volume outreach, maintain a robust pipeline, and stay current on product features and market trends to offer optimal

Qualifications

• Proficiency in English with native or bilingual level in another European language.
• Proven experience in closing sales in SMB.
• Consultative mindset with passion for new business.
• Ability to navigate complex sales cycles and engage multiple stakeholders.
• Experience with CRM tools and sales engagement platforms.
• Strong communication and relationship-building skills.
• Self-motivated, results-driven with outbound prospecting experience.

Responsibilities

• Engage merchants to tailor Shopify solutions to goals.
• Develop strategic plans to identify SMB customers.
• Lead high-volume outreach via calls, emails, and social media to qualify leads.
• Manage full sales cycles from contact to contract and maintain pipeline.
• Collaborate with cross-functional teams to improve client outcomes.
• Stay informed on product features and market trends to advise merchants.
• Build a proactive sales pipeline with strategic forecasting.

Skills

English + second language

Closing sales experience

Consultative selling

CRM familiarity

Outbound prospecting

Communication skills

Stakeholder management

Tools

CRM tools

Sales engagement platforms

Job description

Join Shopify's SMB Cross Sell team as an Account Executive, driving business opportunities within our existing merchant base. Collaborate with entrepreneurs to expand their e-commerce and brick-and-mortar strategies. This role is for sales professionals passionate about empowering small businesses to grow and succeed. You'll source sales opportunities within a set book of business, navigate complex sales cycles, and influence Shopify's broader Revenue organization. Transform merchant businesses through strategic partnerships while advancing your career in a dynamic, supportive environment.

Key Responsibilities

• Engage with merchants to tailor Shopify's solutions to their unique business goals.
• Develop strategic plans to identify and target potential customers in the SMB segment.
• Lead high-volume outreach through calls, emails, and social media to qualify leads.
• Manage comprehensive sales cycles from contact to contract, maintaining a robust pipeline.
• Collaborate with cross-functional teams to enhance client outcomes.
• Stay informed on product features and market trends to provide optimal merchant advice.
• Proactively build your sales pipeline, demonstrating strategic forecasting.

Qualifications

• Proficiency in English, with native or bilingual proficiency in one other European language
• Proven experience in closing sales roles with a track record in the SMB segment.
• Consultative mindset with a passion for acquiring new business.
• Ability to navigate complex sales cycles and engage with multiple stakeholders.
• Experience with CRM tools and familiarity with sales engagement platforms.
• Strong communication skills and ability to build trusting relationships.
• Self-motivated, results-driven, and comfortable with outbound prospecting.

What we're looking for in salespeople

• Builder mindset: You don't just follow a playbook—you improve it. You test, iterate, document, and scale what works.
• Closing discipline: You’ve owned outcomes and can run a process forward with urgency and rigor (closing experience required for AE roles).
• Outbound excellence: You proactively create a pipeline through high-intent outreach across channels (calls, email, social, events, partners).
• Technical sales craft: You run structured discovery, quantify impact, build mutual plans, and maintain strong CRM hygiene/forecasting.
• Execution intensity: You bring pace, resilience, competitiveness, and the ability to take a hit and keep going.
• High agency: You default to action, take ownership, and don’t wait to be told.
• Thrive in ambiguity + change: You stay effective when priorities shift, products evolve, and you’re building while selling.

AI Fluency

Demonstrable experience of leveraging AI tools to supplement your sales process

How we work

Shopify rewards builders with high agency. You’ll have real autonomy, high standards, and a fast pace. We iterate, we challenge each other, and we expect you to take ownership of outcomes—not wait for perfect conditions. If you want comfort and certainty, this won’t fit. If you want responsibility and growth, it will.

About the discipline

Every discipline at Shopify works close to real merchant problems. You'll join a team that owns meaningful scope, ships to a high bar, and helps millions of entrepreneurs start, run, and scale their businesses.

Growth and rewards

Mastery-matched compensation.

~Mastery

At Shopify, getting better at your craft and increasing your impact is how you grow. Twice a year, we assess both in our ~Mastery cycle, Shopify’s performance review. Achieving higher ~Mastery is a promotion, and when you earn a promotion your total rewards grow with it. Crafter and manager are equal paths, so you can pursue excellence in the craft you’re best at.

Total Rewards

With Flex Comp, your Rewards Wallet gives you agency over your compensation mix. Adjust your mix of cash, restricted share units, and stock options (including programs like Long-Term Equity)* to where it makes sense for you, and mix it up anytime as life and priorities change. Buying a house? Want more skin in the game? Just experimenting? It’s your call.

* Flex Comp program offerings vary based on location, role, and employment type. Full details are set out in our Terms & Conditions and related plan documents.

Built for real life

Room for the rest of your life.

Flexible work, remote by design

A flexible vacation policy means most Shopifolk can take the vacation days they feel they need to recharge.

If a change of everyday scenery is more your jam, Destination 90 means you can work from (almost) anywhere in the world for 90 days of the year.

Your setup

Your battlestation is your home base. Request the desk, chair, and AV gear you need to get shit done.

You need 'em, we've got 'em. Our health and welfare benefits may include health, dental, vision, disability, and life insurance depending on your country. If you're in a country without a package, you'll receive a monthly allowance. We also offer mental health support for you and your dependents, including immediate and confidential services like counseling and coaching sessions.

Family support

We offer fertility benefits globally, along with paid parental leave to welcome a new family member.

The Life Story is how we understand the themes of your career journey so far, human to human. What you've learned, how you made a difference. Show us the trophies and the bruises: the problems you’ve solved, the challenges you encountered, the decisions you made, and the lessons you learned along the way.