Access to Care Advisor - UPMC Aut Even Hospital

UPMC Ireland; Kilkenny; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Maternity/Paternity leave

Pension plan

Critical illness cover

ACEs rewards programme

Annual leave up to 27 days

Learning & career advancement

Job summary

UPMC Aut Even Hospital in Kilkenny seeks an Access to Care Advisor to manage patient admissions across Radiology, process referrals, and coordinate with the claims team to ensure timely sign-offs. You will handle multiple systems and maintain excellent service to patients and staff.

The role requires strong MS Office skills, excellent communication, and the ability to work under pressure while maintaining accuracy and attention to detail.

Qualifications

• Strong MS Office skills (Excel, Word, PowerPoint).
• Excellent verbal and written communication; ability to build relationships.
• Ability to quickly learn and adapt to new systems and software.
• Attention to detail with strong numerical accuracy and organisational skills.

Responsibilities

• Process Access to Care functions efficiently across the hospital.
• Admit patients in Radiology and manage related paperwork.
• Handle cash and end-of-day balancing accurately.
• Coordinate with Claims team to chase sign-offs and post forms.
• Manage referrals via Healthlink, email and post; ensure vetting is complete.

Skills

MS Office

Interpersonal skills

Adaptability

Verbal & Written communication

Decision making

Numerical accuracy

Analytical skills

Planning & coordination

Prioritization under pressure

Initiative

Teamwork

Problem solving

Tools

Claimsure

AGFA RIS

Healthlink

Job description

Access to Care Advisor - UPMC Aut Even Hospital

Location: Aut Even Hospital

Job type: Permanent

Overview of role:

Responsible for the efficient processing of all Access to Care functions throughout the Hospital. The Access to Care Advisor will project a professional company image through all contact with all patients, staff and visitors to UPMC Aut Even Hospital.

• Be responsible for admitting all patients in Radiology
• Have knowledge of multiple systems and be able to manage a busy workload
• Be responsible for cash handling and end-of-day balancing
• Have excellent attention to detail and ensure Insurance forms are signed by each patient via Claimsure where applicable
• Work closely with Claims team to follow up with any claim forms not signed by patient on day of admission by posting out insurance form to patient and processing on Claimsure once received.
• Manage both internal and external post received daily
• Manage phone lines, voicemails
• Manage Radiology shared mailbox
• Monitor AGFA (RIS) for any referrals that cannot be vetted due to missing information, follow up with GP surgery and ask for information to be sent in to allow vetting completion
• Schedule upcoming weekly Xray clinics, follow up with medical secretaries ahead of clinics to ensure you receive the information in a timely manner to allow for clinic to be booked
• Monitor stock levels in Radiology reception and submit stationary order when needed
• Manage referrals received via Healthlink, email and post. Upload all referrals and submit them to be vetted
• To liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team ensuring a high level of patient service is maintained.
• Work as part of a team by supporting each other, sharing workload and covering each other during periods of absence.
• To perform such other duties appropriate to the post as may be assigned from time to time by the manager or nominee.
• To carry out any training duties as necessary for relief staff / work experience staff for holiday

Qualifications & Experience:

• Strong background in MS Office (Excel, PowerPoint etc.)
• Strong interpersonal skills with the ability to build and maintain positive working relationships with wide variety of internal and external agencies.
• Ability to adapt to / learn new operational systems / software.
• Excellent verbal and written communications skills
• Excellent decision-making skills and the proven ability to take ownership of activities
• Excellent numerical and organizational skills, with a high degree of accuracy/attention to detail
• Strong analytical skills with the ability to fully comprehend the impact of decisions taken on both the operation and the wider business.
• Excellent planning, co-ordination, monitoring, and evaluation skills
• Demonstrated ability to prioritize and work under pressure and to strict deadlines.
• Ability to use own initiative and contribute effectively as part of a team.
• Results-focused and solution-driven with proven problem-solving skills

Salary: €29,620.19 - €44,554.60 per annum based on a 37.5 hour work week

This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

• Fully paid maternity and paternity leave for new parents.
• Competitive Pension Plan, company funded Death in Service Benefit x 3 times.
• Critical Illness cover for all employees up to the age of 66.
• Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
• Enhanced annual leave up to a maximum of 27 days.
• Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division - an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.