Access to Care Advisor

UPMC Ireland; Kilkenny; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Paid maternity and paternity leave

Competitive Pension Plan

Death in Service Benefit

Critical Illness cover

Job summary

UPMC Ireland is seeking an Access to Care Advisor at Aut Even Hospital. You will be responsible for processing Access to Care functions, ensuring a high level of service for patients and staff.

The ideal candidate will manage admissions in Radiology, handle cash transactions, and work closely with the Claims team on insurance forms. Strong MS Office skills and the ability to work under pressure are essential. Competitive benefits include flexible working opportunities and paid parental leave.

Qualifications

• Strong background in MS Office (Excel, PowerPoint etc.).
• Excellent verbal and written communications skills.
• Strong analytical skills with the ability to comprehend the impact of decisions.
• Ability to prioritize and work under pressure.

Responsibilities

• Be responsible for admitting all patients in Radiology.
• Manage a busy workload and cash handling.
• Work closely with Claims team to follow up with claim forms.
• Schedule upcoming weekly Xray clinics.

Skills

MS Office

Interpersonal skills

Communication skills

Decision-making

Organizational skills

Analytical skills

Planning skills

Problem-solving

Job description

Access to Care Advisor

Location: Aut Even Hospital

Job type: Permanent

Overview of role

Responsible for the efficient processing of all Access to Care functions throughout the Hospital. The Access to Care Advisor will project a professional company image through all contact with all patients, staff and visitors to UPMC Aut Even Hospital.

Primary Duties and Responsibilities

• Be responsible for admitting all patients in Radiology
• Have knowledge of multiple systems and be able to manage a busy workload
• Be responsible for cash handling and end-of-day balancing
• Have excellent attention to detail and ensure Insurance forms are signed by each patient via Claimsure where applicable
• Work closely with Claims team to follow up with any claim forms not signed by patient on day of admission by posting out insurance form to patient and processing on Claimsure once received.
• Manage both internal and external post received daily
• Manage phone lines, voicemails
• Manage Radiology shared mailbox
• Monitor AGFA (RIS) for any referrals that cannot be vetted due to missing information, follow up with GP surgery and ask for information to be sent in to allow vetting completion
• Schedule upcoming weekly Xray clinics, follow up with medical secretaries ahead of clinics to ensure you receive the information in a timely manner to allow for clinic to be booked
• Monitor stock levels in Radiology reception and submit stationary order when needed
• Manage referrals received via Healthlink, email and post. Upload all referrals and submit them to be vetted
• To liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team ensuring a high level of patient service is maintained.
• Work as part of a team by supporting each other, sharing workload and covering each other during periods of absence.
• To perform such other duties appropriate to the post as may be assigned from time to time by the manager or nominee.
• To carry out any training duties as necessary for relief staff / work experience staff for holiday cover.

Qualifications & Experience

• Strong background in MS Office (Excel, PowerPoint etc.)
• Strong interpersonal skills with the ability to build and maintain positive working relationships with wide variety of internal and external agencies.
• Ability to adapt to / learn new operational systems / software.
• Excellent verbal and written communications skills
• Excellent decision-making skills and the proven ability to take ownership of activities
• Excellent numerical and organizational skills, with a high degree of accuracy/attention to detail
• Strong analytical skills with the ability to fully comprehend the impact of decisions taken on both the operation and the wider business.
• Excellent planning, co-ordination, monitoring, and evaluation skills
• Demonstrated ability to prioritize and work under pressure and to strict deadlines.
• Ability to use own initiative and contribute effectively as part of a team.
• Results-focused and solution-driven with proven problem-solving skills

Salary: €29,620.19 - €44,554.60 per annum based on a 37.5 hour work week

This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.

Please contact [e-mail] for queries relating to the recruitment process or role.

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environmentfor all employees.

At UPMC we provide a total rewards programthat is not only market competitive, but fair and provides growth opportunitiesfor all our colleagues.

Benefits

• Fully paid maternity and paternity leave for new parents.
• Competitive PensionPlan.
• Company funded Death in Service Benefit x 3 times.
• Critical Illness coverfor all employees up to the age of 66.

Performance and Recognition

• Rewards for performance that supports the goals and mission ofUPMC through our annual ACES programme.

Work-Life Balance

• Enhanced annual leave up to a maximum of 27 days.
• Flexibleworking opportunities to support you to work around external familycommitments.

Development and Career Opportunities

• Opportunities for each employee to reachtheir career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care acrosscontinents through its UPMC Internationaldivision — an owned and operatednetwork of hospitals and ambulatory care centres in Italy, IrelandandCroatia. UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicineand others tomore people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, andMayo. UPMC has also established a nationwide Concussion Network. UPMC'sGlobal Technology Operation Centre is based in Kilkenny.