Walk In Counter - HO

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Bachelor’s Degree preferred, or equivalent work experience
• 1-3 years of supervisory or team leader experience preferred
• 3+ years annuity experience or 4-6 years financial services industry experience
• Industry related education preferred
• Strong verbal and written communication skills
• Comprehensive knowledge of annuity operations and systems including tax reporting and regulatory issues

Nice to Haves:

• Ability to build and manage relationships with the key internal stakeholders

On the job you will:

• Make decisions regarding employment, compensation and related personnel actions
• Gather and participate in business requirements
• Allow for and contribute needed resources; coordinate work efforts as necessary; monitor progress; provide clear direction and communicate priorities; focus on key metrics and the achievement of short-term objectives
• Create an atmosphere in which timely and high-quality information is available; convey information clearly and effectively
• Set clear performance expectations; prepare effective performance plans and reward people for good performance; step forward to address difficult issues
• Provide staff with on-going performance feedback on service, quality and productivity
• Assess strengths and development needs of staff; allocate time and resources for development; provide coaching to cultivate personal accountability and ownership; ensure that each staff member has an active development plan
• Use formal and informal networks and relationships to get things done to meet or exceed customer expectations
• Attends weekly meetings to discuss current trends, quality, upcoming events, project planning, and current project status.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [emailprotected].

Working Arrangement

Hybrid