Waiter / Waitress25107792

Sheraton Bali Kuta Resort; Banten; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

Sheraton Bali Kuta Resort is seeking a Food and Beverage Attendant to serve guests in a busy hospitality environment. Responsibilities include serving food courses, handling payments, and ensuring guest satisfaction while adhering to safety standards. The ideal candidate will have a high school diploma and at least one year of related experience, with a focus on customer service and teamwork.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Serve food and beverages to guests.
• Maintain cleanliness of work areas.
• Communicate with kitchen regarding menu questions and guest needs.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Hotel & Accommodation Services 51-100 employees

Close to north Jakarta’s must-sees, including its world-class shopping district Mangga Dua, and the city’s flourishing business and manufacturing districts, The Media Hotel & Towers is a luxury 5-star hotel in Jakarta with easy access to the Jakarta International Expo and the Jakarta International Airport.Created to be mini retreats, our 350 hotel guest rooms have everything for a wonderful night. With facilities as 4 different restaurants, 2 lounges, a spa and fitness centre and multiple function rooms, The Media Hotel & Towers is the perfect location for a memorable stay.

Close to north Jakarta’s must-sees, including its world-class shopping district Mangga Dua, and the city’s flourishing business and manufacturing districts, The Media Hotel & Towers is a luxury 5-star hotel in Jakarta with easy access to the Jakarta International Expo and the Jakarta International Airport.Created to be mini retreats, our 350 hotel guest rooms have everything for a wonderful night. With facilities as 4 different restaurants, 2 lounges, a spa and fitness centre and multiple function rooms, The Media Hotel & Towers is the perfect location for a memorable stay.

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