Waiter/Waitress

Grand Hyatt; Provinsi Bali; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company where your passion for hospitality shines! As a Food and Beverage Waiter/ess, you'll enhance guests' dining experiences in a vibrant environment. This role emphasizes high-quality service, ensuring every guest feels valued and satisfied. With a focus on building relationships and creating lasting memories, you will thrive in a dynamic team that values your contributions. If you are enthusiastic, outgoing, and dedicated to providing exceptional service, this position is perfect for you!

Qualifications

• 2+ years of experience in hotel operations, preferably in luxury settings.
• Strong understanding of customer service and guest satisfaction.

Responsibilities

• Provide exceptional guest service and enhance dining experiences.
• Handle guest complaints and inquiries courteously and efficiently.

Skills

Customer Service

Food and Beverage Knowledge

Communication Skills

Multilingual Skills

Education

Degree in Hospitality Management

Diploma in Tourism Management

Job description

Organization: Grand Hyatt Bali

Summary:

What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies—people who put our guests at the heart of everything they do. We are looking for more such passionate individuals to join our friendly and professional team.

We are currently seeking a dynamic, outgoing, and enthusiastic Food and Beverage Waiter/ess with a strong background and experience in food and beverage service, especially in a Japanese Restaurant style. The ideal candidate should have a solid understanding of high-quality customer service and guest satisfaction to join our energetic and passionate team at Grand Hyatt Bali.

Role: The Food and Beverage Waiter/ess will be responsible for providing guests with excellent service and assistance to enhance their dining experience.

Key responsibilities:

1. Ensure the delivery of brand promise and provide exceptional guest service at all times.
2. Host and serve all guests, ensuring an exceptional drinking and dining experience, creating lasting memories, and building relationships.
3. Handle all guest and internal customer complaints and inquiries courteously and efficiently, following up to ensure problems are resolved satisfactorily.
4. Have thorough knowledge of all food and beverage items.
5. Take food and beverage orders and serve them according to established service standards.
6. Address guest and employee inquiries courteously, report complaints or problems if no immediate solution can be found, and provide prompt feedback.

Qualifications:

• Relevant degree or diploma in Hospitality or Tourism Management is preferred.
• Minimum of 2 years work experience in hotel operations.
• Proven experience as a Waiter in a luxury hotel environment.
• Strong understanding of high-quality customer service and guest satisfaction.
• Excellent knowledge of menu items and presentation standards.
• Ability to anticipate guest needs and provide personalized service.
• Impeccable grooming and presentation.
• Exceptional communication and interpersonal skills.
• Multilingual skills are a plus.
• Flexibility to work evenings, weekends, and holidays.