Waiter - Viking Cruise - Yogyakarta

PT. Ratu Oceania Raya; Daerah Istimewa Yogyakarta; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A leading company in the hospitality sector is seeking a dedicated individual to manage service stations and supervise staff. The role involves ensuring high standards of guest service, managing inventory, and participating in various food and beverage activities. Ideal candidates should be flexible and possess a strong knowledge of food and wine terminology.

Responsibilities

• Manage service station and supervise Assistant Waiters.
• Conduct stock takes and maintain inventory.
• Provide high-level guest service and uphold hygiene standards.

Job description

Company Description: Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping and Hotels Worldwide.

Job Description:

1. Manage, control, and organize the assigned service station, supervising 2 to 4 Assistant Waiters and/or Café attendants; oversee room service orders and dispatch when instructed.
2. Manage restaurant reservations and seating arrangements as directed.
3. Conduct stock takes and inventory following company procedures as needed.
4. Learn and utilize appropriate food and wine terminology and pronunciation to enhance the Guest's dining experience; familiarize with menu descriptions and wine lists for proper discussion with guests.
5. Have comprehensive knowledge of Vikings F&B options and ship activities; present menus, suggest courses and wines, and answer related questions.
6. Relay orders to the Galley using MXP Ordering Software; serve courses and beverages following safety and company policies.
7. Serve food and beverages efficiently and courteously, adhering to company standards.
8. Prepare and execute F&B activities and special events as assigned.
9. Maintain inventory stock in accordance with set par-levels, following safety and sanitation regulations.
10. Ensure areas are set up per supervisor instructions and operational manuals.
11. Minimize equipment loss/damage and maintain cleanliness standards, applying safety and health policies.
12. Prepare mise-en-place 15 minutes prior to service.
13. Participate in embarkation duties, including luggage assistance and guest escorting.
14. Engage in daily team meetings to understand operational needs and uphold service standards.
15. Provide high-level, sales-oriented guest service, maintaining impeccable hygiene and cleanliness.
16. Wear appropriate PPE and use correct lifting techniques to prevent injuries.
17. Secure company property, especially during rough weather, to prevent loss or damage.
18. Demonstrate flexibility by working various shifts, working under pressure, and maintaining a positive attitude.
19. Gain knowledge about ports of call, shore excursions, and onboard activities.
20. Understand safety and security procedures and participate in related training and drills.
21. Take ownership of assigned areas, assist other departments, and perform additional duties as assigned.