VP-Head of ICT Managed Service and Operation

3; Daerah Khusus Ibukota Jakarta; On-site; USD 100.000 - 140.000; Full time

Job summary

A leading company is seeking a VP-Head of ICT Managed Service and Operation to oversee strategic ICT management and enhance service delivery. The role requires extensive experience in ICT, a solid educational background, and proven leadership skills to ensure alignment with corporate goals and effective project management.

Qualifications

• 10-15 years of experience in ICT with leadership roles.
• Experience managing large-scale ICT projects.
• Deep understanding of latest technologies and industry practices.

Responsibilities

• Define ICT service-management and service-operation goals and roadmap.
• Lead and develop service-management and service-operation teams.
• Manage ICT project budgets and resources efficiently.

Skills

Leadership

Project Management

Communication

Strategic Planning

Negotiation

Education

Bachelor’s degree in Computer Science or related field

Master’s Degree (MBA or similar)

Tools

Project Management frameworks (PMP, PRINCE2)

IT Governance frameworks (ITIL, COBIT)

Job description

VP-Head of ICT Managed Service and Operation

The role of VP - Head of ICT Delivery & Operation encompasses a broad range of responsibilities aimed at overseeing the strategic management to obtain revenue timely manner and excellent operation in ICT domain of Indosat Business Services. Hence, strategic transformation of service-delivery, service-operation and service-management is a compulsory success key in building bridges between customer’s expectation and corporate goals.

Responsibilities

• Define the ICT service-management and service-operation goals and roadmap in alignment with the IOH’s overall strategy.
• Lead the service-management and service-operation team, setting objectives, monitoring performance, and fostering professional development.
• Engage with other senior leaders and stakeholders to ensure ICT service-management and service-operation align with business needs.
• Collaborate and oversee the ICT Solution Architect design, making sure that the design is appropriately thought through, achievable within a realistic timeline, and accurately costed for effective delivery.
• Escort and lead major ICT projects, from inception, conception through to implementation, ensuring they are delivered on time, within budget, and to specification.
• Lead the adoption of new strategy and methodologies to drive innovation and efficiency within service-management and service-operation team.
• Assess and manage the ICT project budget especially related to day 2, ensuring optimal allocation of resources and cost efficiency.
• Conduct negotiations and oversee the management of agreements with technology vendors and service providers to guarantee cost-effectiveness and high standards of service quality.
• Implement and oversee ICT service-management and service-operation practices to ensure high-quality ICT service.
• Establish and monitor performance metrics to assess the efficiency and effectiveness service delivery management team.
• Lead organizational change initiatives related to ICT service-management and service-operation team, ensuring that changes are smoothly implemented, and that staff are supported through transitions.
• Foster a culture of continuous improvement within the ICT service-management and service-operation team, encouraging feedback and innovation.

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, Business Administration, or a related field. This provides a foundational understanding of technical and business principles.
• Master’s Degree in an advanced degree such as an MBA or a master’s in information systems can be highly beneficial, offering deeper insights into business strategy and technology management.
• Extensive Experience: Typically, a minimum of 10-15 years of progressive experience in ICT, with a significant portion in leadership roles managing design and delivery functions. Experience should include a ICT delivery service design, project management, team leadership, and hands-on experience with technology implementation.
• Proven Track Record: Demonstrated success in leading large-scale ICT projects from inception, conception through implementation, including client penetration, design, costing, resource allocation, and risk management.
• Industry Knowledge: Deep understanding of the latest technologies, industry trends, and best practices in ICT design and delivery.
• Certifications in Project Management (PMP, Prince 2); IT Governance and Management (ITIL, COBIT) or other technologies (CDCP, CDCS, CDFOM, CCNA, CCNP)