VIP Manager

Alpha Iota BPO Sdn Bhd; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join a leading company in Southeast Asia where you will manage customer accounts effectively and ensure great customer experiences. This position offers work-from-home opportunities and is ideal for candidates with at least two years of experience in account management or customer service. You'll be part of a supportive team and have access to various learning and development programs to enhance your career.

Benefits

Exciting Work-from-Home Opportunities

Learning & Development Programs

Health and Wellness Benefits

Qualifications

• At least 2 years in Account Management, Customer Service, or B2C Sales.
• Good command of English and Bahasa Indonesia.
• Self-motivated with a hunter mentality.

Responsibilities

• Manage customer accounts and provide excellent customer experiences.
• Maintain accurate records of client engagement.
• Support team goals and own performance metrics.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Problem-solving

Multitasking

Sales approach

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

.and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

• Responsible for managing customer accounts effectively, providing great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact.
• Maintain an accurate record of client engagement.
• Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat.
• Provide great customer experience through a consultative approach.
• Be a strong team player and support company directions & goals.
• Take ownership of your own performance by evaluating key metrics.
• Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions.
• Working hours: Monday - Friday (10 am - 7 pm), Saturday (10 am - 2 pm)

To be successful in this role, you will need to have:

• Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry.
• Good command of English and Bahasa Indonesia.
• Excellent communication skills & interpersonal skills.
• Good negotiation skills with the ability to resolve issues and customer concerns.
• Sense of ownership and pride in your performance and its impact on the company's success.
• Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting.
• A proficient communicator with a consultative sales approach.
• Self-motivated and possess aggressive sales personality in achieving quantitative results.
• Good attitude with hunter mentality

Keen to understand more?

Send your resume to [e-mail] today and lets chat!