Key Responsibilities :
Operational Strategy & Execution
- Develop and execute integrated operations strategies that align with company goals.
- Identify and resolve cross-department inefficiencies to support scale and sustainability.
- Ensure each operational unit is aligned with company goals and performance standards.
Sales Operations
- Oversee backend sales processes, including order processing, and support functions.
- Support forecasting, pipeline execution, and target monitoring in close collaboration with sales and business teams.
Supply Chain Management
- Lead end-to-end supply chain activities including procurement, inventory control, warehousing, and fulfillment.
- Ensure timely and cost-efficient product availability across channels.
- Develop SOPs and performance metrics to optimize stock turnover and supply flow.
Finance Oversight
- Coordinate with finance to track budgets, manage cost controls, and ensure financial discipline across departments.
- Review operational expenditures and identify opportunities for cost optimization.
Human Resources
- Support HR team in implementing workforce planning, people development, and performance management processes.
- Maintain a healthy organizational structure in line with company growth plans.
Cross-Functional Leadership
- Act as an integrator between departments to ensure collaboration, alignment, and high-quality execution.
- Provide weekly and monthly reporting to the COO and executive team on operational OKRs and team performance.
Requirements
- 8+ years of experience, with at least 3 years in a senior role (e.g., General Manager, Sr. Manager) overseeing multi-department operations.
- Strong background in FMCG, retail, or distribution companies. Experience in beauty, skincare, or consumer health products is a strong plus.
- Skilled in managing both strategic planning and operational execution.
- Demonstrated ability to manage people, processes, and performance metrics effectively.
- Excellent leadership, communication, and stakeholder management skills.
- Data-oriented, resourceful, and resilient in high-paced environments.