UX Writer (Mobility)

GoTo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 30.000 - 60.000; Full time

Job summary

Join a dynamic team as a Mobility UX Writer, where you'll enhance user experience across Indonesia and Singapore. This role involves leading content design, strategizing communication, and collaborating with diverse stakeholders to improve service offerings. You'll thrive in an environment that encourages independent decision-making and embraces innovative ideas. If you have a passion for language and a desire to make a positive impact in the digital economy, this opportunity is perfect for you.

Qualifications

• 4-5 years of experience as a UX Writer, with a background in copywriting appreciated.
• Proficient in English and Indonesian grammar with a knack for languages.

Responsibilities

• Lead content design processes involving various stakeholders.
• Deliver features and improvements on time with high-quality output.

Skills

UX Writing

Copywriting

English Grammar

Indonesian Grammar

Design Thinking

Project Management

Communication Skills

Job description

About the Role

A Mobility UX Writer will spend their time solving friction for users across Indonesia and Singapore. Their scope will cover Gojek’s platform services like the subscriptions, Gojek PLUS, and Gojek promos.

What you will do

• Lead the content designing process in assigned streams involving stakeholders from Designers, Researchers, Illustrators, Product Managers, Business Teams, Marketing, Legal, and others, following the pre-defined processes but also able to identify rooms for improvement during the processes.
• Effectively deliver features and improvements per agreed mass timelines with high-quality output.
• Strategize on how Gojek can better communicate with its users.
• Contribute to team discussions in improving collective quality output
• Closely and intensely collaborate and communicate with stakeholders in given contexts such as: gathering feedback, aligning thoughts to reach an agreement, giving feedback to stakeholders, resolving conflicts, and so on.

What you will need

• 4-5 years of experience as a UX Writer. Having a background as a copywriter is appreciated.
• Proficient in English and Indonesian grammar. Have a knack for languages and their role in society, daily conversation, device-mediated communication, and others.
• Excellent understanding of writing fundamentals, such as structured thinking, critical and creative thinking, context gathering, research, problem-solving, seeking feedback, and prioritization.
• Solid design thinking and fearlessness in getting your hands dirty to find out root causes, or to validate your design, through independent qualitative and quantitative research.
• Strong self-driven purpose of work and possesses a high initiative in doing what’s right and not what’s easy.
• Insatiable curiosity to understand your customers and how to make their lives better, paired with a rich understanding of Indonesians and how they go about their daily lives.
• Remarkable communication, collaboration with stakeholders, and advocating for your work.
• High adaptability. Confident and independent self-management, project management, and leadership.

About the team

We’re a dynamic team of passionate individuals who are eager to grow, learn, and push boundaries together. Here, you’ll have the space to explore, make independent decisions, and bring fresh ideas to life. We embrace leading industry practices and are always open to experiments, data-informed leaps, and creative breakthroughs. As language enthusiasts, we’re obsessed with crafting delightful, boundary-pushing communication that stays true to Gojek’s unique brand voice — making sure every message not only informs but also inspires.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels onour respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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