UX Writer (Lending Platform)

GoTo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 80,000,000 - 150,000,000; Full time

Job summary

An established industry player in financial services is seeking a talented UX Writer to join their dynamic team. In this role, you will craft compelling content that enhances user experiences for lending services, contributing to the mission of improving financial accessibility in Indonesia. Work closely with cross-functional teams to translate complex concepts into clear, engaging copy that resonates with diverse audiences. This role offers an exciting opportunity to make a significant impact in the fintech space while collaborating with some of the brightest minds in the industry. Join a culture that values creativity, collaboration, and personal growth, and help shape the future of financial services.

Benefits

Mentorship Opportunities

Professional Development

Healthy Work-Life Balance

Qualifications

• 3+ years of experience in product writing for lending services or fintech products.
• Strong grasp of writing principles and ability to design intuitive digital experiences.

Responsibilities

• Collaborate with product and design teams to deliver impactful content.
• Manage stakeholders and foster cross-functional collaboration across teams.

Skills

Product Writing

User-Centric Mindset

Communication Skills

Problem Solving

Attention to Detail

Job description

About the Role

GoTo Financial is a leading payment and financial services provider that aims to improve lives and promote financial inclusion by helping millions of Indonesians access digital banking, investment and insurance services.

We are redefining financial accessibility by providing Buy Now, Pay Later (BNPL) and Cash Loan services that empower businesses and individuals to achieve their financial goals. Our solutions are seamlessly integrated through cutting-edge APIs or a Superapp offering an ecosystem of services—ranging from e-commerce, payments, and courier services to ride-hailing, food delivery, and beyond.

It is said that good design is good business. As our UX Writer for the Consumer Lending team, you'll dive deep into projects surrounding user experience, translating business goals, technical problems, and research points into impactful words/copy. With your stellar design-thinking, research, and data-driven capabilities, you’ll write for a range of audiences, own new and exciting features that extend access to credit for millions of active users, conduct small to large research projects, and collaborate with a talented troop of writers and designers within the company.

What you will do

• Work closely and under the supervision of your product & design team, and follow the predefined process that the team has set.
• Effectively deliver content within the user journey and improvements in a well-defined scope for consumers and merchants facing users.
• Proactively attend design reviews to gather feedback and provide critiques if needed.
• Participate in the end-to-end design process with peer researchers, designers, business, product and engineering teams. You will also engage with marketing and customer care unit to ensure the content is cohesive.
• Proactively attend business reviews to initiate improvement based on current metrics and help the team solve problems through the eyes of good design.
• Own your assigned streams and organize assigned tasks, which includes communicating updates and progress via the provided forums and channels. Be flexible to collaborate with other streams when needed.
• Understand the evolving needs of consumers and merchants to design solutions that cater to their challenges.
• Manage stakeholders and foster cross-functional collaboration across multiple regions and teams.

What you will need

• 3+ years of experience in product writing for lending services or fintech products.
• Strong grasp of writing principles and ability to build and design intuitive digital experiences.
• Excellent communication and grammar skills in both English and Indonesian, both verbal and written, to effectively collaborate with stakeholders of varying seniority and backgrounds.
• A user-centric mindset in order to see things from their perspective, understand their concerns and feedback and incorporate these insights into your work.
• A drive to always find the root cause of an issue, solve complex problems and deliver innovative design solutions.
• A structured portfolio of written work that shows your ability and problem-solving skills that also demonstrate business impact and results.
• Ability to handle multiple tasks facing different target audiences independently.
• Demonstrate a detail-oriented thought process with excellent documentation discipline.

About the team

Join a dynamic, multi-location, and multicultural team passionate about reshaping the fintech landscape. Our team operates with an open mind, fostering creativity and collaboration. Together, we manage a robust suite of financial services to support a diverse array of businesses and consumers worldwide.

This is more than a role; it’s a chance to make a global impact in the fintech space while working with some of the brightest minds in the industry.

As a UX Writer team in GoTo Financial, we’re a close-knit team where we foster a culture of collaboration and mutual support. We prioritize maintaining a healthy work-life balance and are dedicated to nurturing personal growth through mentorship and professional development opportunities. Join us and experience a team where your voice matters.

Together, make financial possibilities more accessible.