Used Car Advisor 中古車顧問

Tesla; Lembang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading automotive company in Lembang is seeking a dynamic individual to join their team. The role focuses on driving sales metrics, managing a team, and enhancing the customer journey from order to delivery. Ideal candidates will be business savvy and able to collaborate effectively across different teams. This opportunity promises a creative environment that fosters innovation and problem-solving.

Qualifications

• Business savvy with ability to work autonomously.
• Experience in sales metrics and customer loyalty.
• Strong problem-solving skills.

Responsibilities

• Drive sales metrics and improve customer experience.
• Collaborate with other business leaders.
• Work cross-functionality with various teams.

Job description

Would you like to be part of a team transforming the way people buy a car? Are you business savvy and have the ability to work autonomously in an environment that is fueled by creativity and problem solving?

Tesla is reinventing the trade-in and used car team business, and we are looking for innovators to help us in this endeavor.

The right fit for this role will own maintaining and evolving a business model geared to capture and grow sales in conjunction with other sales leaders, be responsible for the execution of a team of Used Car Advisor.

Responsibilities

• Responsible for driving sales metrics (Advisors’ response times to inquiries, gross sales, reducing cancellations, customer experience survey results, etc)
• Collaborate with other used car team business leaders to achieve industry leading customer loyalty results
• Work cross-functionality with the other organizations within Tesla (retail stores, field delivery, document, trade-in, auto finance teams) to best establish workflows and ensure these workflows are the best available
• Participate in testing of new, updated and innovative processes
• Partner closely with the delivery team lead for used vehicles to optimize the end-to-end customer journey from order to delivery day
• Communicate data-based performance metrics in team meetings and as needed by the business
• Resolve customer concerns and escalations as needed