Travel Experience Counselor II

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Daerah Khusus Ibukota Jakarta; On-site; IDR 195.630.000 - 244.539.000; Full time

Job summary

A leading travel management company is seeking a Travel Experience Counselor II to enhance client travel experiences through expert consultancy on requirements like visa arrangements and ticketing. The ideal candidate will have at least 3 years of relevant experience, be certified in GDS systems like Sabre or Amadeus, and possess strong client relationship skills.

Qualifications

• Minimum of 3 years of experience in a similar position.
• Having experience in TMC will be an advantage.
• Certified on Sabre / Amadeus is compulsory.

Responsibilities

• Provide consultancy on travel requirements, including documentation and visa arrangements.
• Make suitable recommendations on routing and ticketing.
• Build and maintain good client relationships.

Skills

Client Relationship Management

Travel Documentation Knowledge

Visa Arrangements

Insurance Policies Knowledge

Routing and Ticketing

GDS Expertise

Education

3 years experience in travel consultancy

Tools

Sabre

Amadeus

Job description

Job Description - Travel Experience Counselor II (2500004R)

Travel Experience Counselor II - (2500004R)

Main Responsibilities

o Provide consultancy on every aspect of travel requirements, i.e., documentation, visa arrangements, insurance policies, etc., which comply with travel policy.

o Provide suitable recommendations on routing and ticketing to clients with best buy policy.

o Reply to all messages and queries within the given time frame.

o Build and maintain good client relationships.

o Keep up to date the supplier’s promote on file and ensure filing is auctioned and filed correctly/neatly.

Qualifications

Experience & education:

o Minimum of 3 years of experience in a similar position.

o Having experience in TMC will be an advantage.

o Experience in using GDS like Sabre and Amadeus.

o Have basic reservation knowledge.

Knowledge, skills and abilities (KSAs):

o Certified on Sabre / Amadeus is compulsory.

o Ability to work effectively with the systems and procedures.

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