Trainer Staff - Customer Service, Operations (Solo)

Shopee; Surakarta; On-site; IDR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Trainer to enhance the skills of the Customer Service team. This role involves creating and delivering training solutions to ensure comprehensive knowledge of product updates and improve customer satisfaction. The ideal candidate will have a positive outlook and strong analytical skills, with a commitment to fostering an engaging learning environment. Join a company that values interpersonal development and strives for excellence in customer service.

Qualifications

• At least 1 year of experience as a Trainer in Customer Service.
• Strong analytical and problem-solving skills required.

Responsibilities

• Deliver training and standardize processes for the CS Team.
• Liaise with Product Team to ensure accurate product updates.

Skills

Training Need Analysis

Training Design & Development

Training Delivery

Coaching

Training Evaluation

Microsoft Office

Presentation Skills

Excellent communication skills

Analytical skills

Problem-solving skills

Interpersonal skills

Structured thinking

Positive outlook

Education

Diploma or higher degree

Tools

Microsoft Office

Job description

Job Description

• Liaise with Product Team, in order to deliver accurate information of product updates to CS Team
• Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials
• Deliver training and standardize flow handling process to CS Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction
• Liaise with leads across CS function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard
• Deliver training, constructive feedback, and counselling of the trainees, in order to improve customer service skills and communication
  
  

Requirements

• Diploma or higher degree from a reputable university
• At least 1-year experience as a Trainer within the Customer Service area
• Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
• Microsoft Office & Presentation Skills
• Excellent communication skills
• Strong analytical and problem-solving skills
• Good Interpersonal skills
• Independent
• Structured thinking, able to evaluate problems
• Positive and energetic outlook