Trainer Staff - Customer Service, Operations (Jogja)

Shopee; Daerah Istimewa Yogyakarta; On-site; IDR 50.000.000 - 90.000.000; Full time

Job summary

An established industry player is seeking a dynamic Trainer to enhance the skills of their Customer Service team. This role involves creating comprehensive training solutions based on product updates and delivering impactful training sessions. The ideal candidate will possess strong communication and analytical skills, with a positive outlook and the ability to evaluate training needs effectively. Join a vibrant team dedicated to improving customer satisfaction and ensuring high standards of service delivery. If you're passionate about training and development, this opportunity is perfect for you!

Qualifications

• Minimum 1-year experience as a Trainer in Customer Service.
• Skilled in Training Need Analysis and Training Delivery.

Responsibilities

• Deliver training and standardize processes to improve customer service skills.
• Liaise with Product Team to ensure accurate product updates.

Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Structured Thinking

Education

Diploma or higher degree

Tools

Microsoft Office

Presentation Skills

Job description

Job Description

• Liaise with Product Team, in order to deliver accurate information of product updates to CS Team
• Create a variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials
• Deliver training and standardize flow handling process to CS Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction
• Liaise with leads across CS function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard
• Deliver training, constructive feedback, and counselling of the trainees, in order to improve customer service skills and communication

Requirements

• Diploma or higher degree from a reputable university
• At least 1-year experience as a Trainer within the Customer Service area
• Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
• Microsoft Office & Presentation Skills
• Excellent communication skills
• Strong analytical and problem-solving skills
• Good interpersonal skills
• Independent
• Structured thinking, able to evaluate problems
• Positive and energetic outlook