Trainer & QA Content Moderator - Yogyakarta

呐; Daerah Istimewa Yogyakarta; On-site; IDR 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking dedicated individuals for a role in the BPO industry. This position requires a graduate with strong English skills and a passion for customer service. You'll be responsible for monitoring team performance, handling customer complaints, and ensuring high service quality. This role offers a dynamic work environment with opportunities for growth and development. If you're ready to take on challenges and contribute to a team focused on achieving KPIs, this is the perfect opportunity for you.

Benefits

Health and Safety Insurances

Holiday Payment

Shifting Allowance

Qualifications

• Graduate with a minimum diploma and GPA of at least 2.75.
• Experience in the same role within the BPO industry.

Responsibilities

• Assist in project delivery and monitor team service quality.
• Handle customer complaints and anticipate unexpected situations.

Skills

English proficiency (B2 level)

Customer service skills

Organizational skills

Performance coaching

Education

Diploma in any major

Job description

Qualifications

• Graduate in any major with a minimum diploma and a GPA of at least 2.75.
• English skills are a must (minimum B2 level).
• Willing to work in a shifting schedule.
• Experience in the same role within the BPO industry.
• Assist in project delivery, monitor team service quality and efficiency, and promote achievement of KPIs.
• Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
• Good at organizing performance coaching for staff, implementing performance improvements, and controlling staff turnover.
• Willing to be placed in Yogyakarta.

Benefits:

• Health and Safety Insurances
• Holiday Payment
• Shifting Allowance