TikTok Shop - GTL Logistics- Quality & Compliance Specialist - Indonesia

TIKTOK PTE LTD (TIKTOK); Daerah Khusus Ibukota Jakarta; On-site; USD 30.000 - 45.000; Full time

Job summary

A leading company in express logistics is seeking a meticulous Quality & Compliance Specialist to enhance operational compliance and quality standards. This role includes developing quality assurance processes, conducting audits, and collaborating with teams to improve service reliability. Ideal candidates will have a Bachelor's degree and extensive experience in quality assurance within the logistics sector.

Qualifications

• 3-5 years of experience in quality assurance, compliance, or process control.
• Familiarity with ISO standards and regulatory frameworks in logistics.
• Proficient in analyzing data and reporting.

Responsibilities

• Develop and implement quality assurance processes across logistics.
• Conduct audits and inspections to ensure compliance with standards.
• Collaborate with teams to investigate service failures and implement solutions.

Skills

Analytical skills

Attention to detail

Organizational skills

Problem-solving

Effective communication

Education

Bachelor’s degree in Logistics, Industrial Engineering, Quality Management, or related field

Tools

Excel

Data visualization tools

Job description

TikTok Shop - GTL Logistics- Quality & Compliance Specialist - Indonesia

About The team We are looking for a meticulous and proactive Quality & Compliance Specialist to oversee and improve operational compliance and quality standards across our express logistics network. This role ensures that our services consistently meet internal benchmarks and regulatory requirements while driving initiatives to reduce errors and improve service reliability. Job Responsibilities:

• Develop, implement, and monitor quality assurance processes and compliance protocols across operational hubs.
• Conduct audits, inspections, and risk assessments to ensure adherence to SOPs, safety standards, and regulatory requirements.
• Collaborate with cross-functional teams to investigate service failures, identify root causes, and implement corrective actions.
• Lead initiatives to reduce operational defects (e.g., misroutes, delays, damage) and drive continuous improvement.
• Maintain updated documentation on quality policies, audit results, and compliance records.
• Deliver training and awareness programs related to quality standards and compliance practices.
• Liaise with government or regulatory agencies when needed to ensure lawful operations.

Responsibilities

About The team We are looking for a meticulous and proactive Quality & Compliance Specialist to oversee and improve operational compliance and quality standards across our express logistics network. This role ensures that our services consistently meet internal benchmarks and regulatory requirements while driving initiatives to reduce errors and improve service reliability. Job Responsibilities:

• Develop, implement, and monitor quality assurance processes and compliance protocols across operational hubs.
• Conduct audits, inspections, and risk assessments to ensure adherence to SOPs, safety standards, and regulatory requirements.
• Collaborate with cross-functional teams to investigate service failures, identify root causes, and implement corrective actions.
• Lead initiatives to reduce operational defects (e.g., misroutes, delays, damage) and drive continuous improvement.
• Maintain updated documentation on quality policies, audit results, and compliance records.
• Deliver training and awareness programs related to quality standards and compliance practices.
• Liaise with government or regulatory agencies when needed to ensure lawful operations.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Logistics, Industrial Engineering, Quality Management, or a related field.
• 3–5 years of experience in quality assurance, compliance, or process control—preferably within the logistics or express delivery sector.
• Familiar with ISO standards, operational risk assessment, and regulatory frameworks in logistics.
• Strong analytical and reporting skills; proficient in Excel and data visualization tools.
• Excellent attention to detail, organizational, and problem-solving abilities.
• Effective communication and training skills, with the ability to work across multiple departments.

Alamat email kamu