TikTok Shop by Tokopedia - Delivery Management, Logistics Operations...

TIKTOK PTE LTD (TIKTOK); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading social media platform is looking for a Delivery Management and Logistics Operations expert in Jakarta Utara. The role involves driving operations, managing day-to-day logistics, and building partnerships in the e-commerce sector. Candidates should have a Bachelor’s degree and 3 to 5 years of relevant experience, along with excellent communication skills. Join a dynamic team focusing on improving customer experience and operational growth.

Qualifications

• Bachelor’s degree or higher, preferably in project management or supply chain operations.
• At least 3 to 5 years of experience in e-commerce marketplace operations.
• Excellent communication skills to secure alignment.

Responsibilities

• Drive operations deployment in Indonesia and build partnerships with key logistics players.
• Conduct market research and create operational plans.
• Manage day-to-day operations and track performance.

Skills

Project management

E-commerce operations

Stakeholder influence

Communication

Education

Bachelor’s degree

Job description

TikTok Shop by Tokopedia - Delivery Management, Logistics Operations

About the Team: This team is responsible for focusing on developing and building partnerships with local players to ensure operational improvements and development, ultimately driving growth and enhancing the end-customer experience.

Responsibilities:

• Drive the deployment of operations in Indonesia, and build partnerships with local key players in the logistics and payment industries
• Conduct market and industry research, create operation plans to address issues and hedge the risks caused by market or policy changes if needed
• Manage the day to day operations, track record of high performance and team improvement
• Ensure procedures and regulations are enforced, and continuously improve the key metrics of productivity, service quality and stakeholder satisfaction.
• Cooperate with relevant stakeholders (local & regional team) to launch new services.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree or higher, preferably with project management or supply chain operation management background
• At least 3 to 5 years of working experience in e-commerce marketplace operations

Preferred Qualifications:

• Excellent communication skills with the ability to secure alignment
• Self-motivated and results driven, able to collaborate and ability to influence stakeholders
• Proficiency in English