Ticketing Quality Control

ATI Business Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 30.000.000 - 60.000.000; Full time

Job summary

Join a forward-thinking company in the travel industry as a Ticketing Quality Control specialist. This role is crucial in ensuring seamless ticketing operations, where your attention to detail and analytical skills will shine. As part of a dedicated team, you'll verify travel service availability, conduct quality checks, and resolve discrepancies to maintain high service standards. With a commitment to supporting clients' growth through innovative solutions, this opportunity offers a chance to make a significant impact in a dynamic environment. If you're passionate about quality assurance and eager to contribute to the travel sector, this position is perfect for you.

Qualifications

• Strong communication skills in English and analytical abilities are essential.
• Experience with GDS or similar systems is preferred.

Responsibilities

• Verify and update availability of travel services based on client requests.
• Conduct quality control checks to ensure accuracy in ticketing details.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills (English)

Attention to Detail

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Excel

GDS or Similar Travel Reservation Systems

Job description

Are you detail-oriented, analytical, and passionate about quality assurance in the travel industry? Join ATI Business Group as a Ticketing Quality Control and play a crucial role in ensuring accurate and seamless ticketing operations for our clients.

Key Responsibilities:

• Verify and update the availability of hotel rooms, tours, cruises, and transfers in the system based on client requests received via email, using Salesforce.
• Conduct quality control (QC) checks to ensure accuracy and consistency in ticketing and booking details.
• Investigate discrepancies, identify errors, and coordinate with relevant teams to resolve issues efficiently.
• Support internal teams by assisting in cross-checking and quality audits to maintain high service standards.

Qualifications:

• Strong written and verbal communication skills in English.
• Excellent analytical and problem-solving skills.
• Bachelor’s degree in any major (a background in Travel/Hospitality is a plus).
• Fresh graduates are welcome to apply!
• Basic to intermediate proficiency in Microsoft Excel.
• Strong attention to detail and ability to work independently.
• Experience with GDS or similar travel reservation systems.
• Background in Audit/QC processes.

Be Part of the ATI Journey:

Our aim at ATI Business Group is to support our clients' continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been remarkably successful. Since commencing in 2002, we now have over 900 employees providing services to our clients across the globe.