Tenant Relations Specialist – Parking & Leave Benefits

Agung Sedayu Group; Jawa Barat; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

Hilton Jakarta Bintaro Jaya is seeking a Safety & Security Manager to oversee hotel safety operations, lead the security team, and develop policies ensuringGuests, staff, and property remain safe. The role includes risk assessments and compliance with local regulations.

The position emphasizes strong leadership, emergency planning, and collaboration with internal departments and external agencies to maintain a secure hospitality environment.

Qualifications

• Proven experience in safety and security management in hospitality.
• Strong leadership and team development skills.
• Knowledge of safety regulations, emergency planning, and risk mitigation.
• Excellent communication and interpersonal abilities.
• Proficiency in English; additional languages are a plus.
• Relevant safety and fire safety certifications.

Responsibilities

• Lead and mentor the safety and security team; manage scheduling and emergencies.
• Oversee daily security operations and conduct risk assessments.
• Develop and implement emergency protocols and coordinate with services.
• Ensure compliance with local regulations and hotel standards through audits.
• Deliver ongoing safety training and drills for staff.
• Investigate incidents and prepare reporting with corrective actions.
• Collaborate with internal departments and external agencies on safety strategy.

Skills

Leadership

Risk assessment

Emergency planning

Communication

Education

Safety management certifications

Job description

Safety & Security Manager - DoubleTree by Hilton Jakarta Bintaro Jaya

Job Identification:

Job Category: Safety and Security

Job Schedule: Full time

Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will oversee the safety and security operations of the hotel, ensuring that all guests, staff, and property are safe and secure. You will develop and implement security policies, conduct risk assessments, and lead the safety team to ensure compliance with local safety regulations and hotel policies. As a Safety & Security Manager, and facilities manager, you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Leadership & Team Development: Lead and mentor the safety and security team, manage scheduling, and ensure readiness for emergencies.
• Operational Security & Risk Management: Oversee daily security operations, conduct risk assessments, and implement preventive measures.
• Emergency Planning & Response: Develop and execute emergency protocols; lead incident response and coordinate with emergency services.
• Compliance & Safety Audits: Ensure adherence to local regulations and hotel standards through regular audits and inspections.
• Training & Staff Education: Deliver ongoing safety training and conduct drills to enhance staff preparedness.
• Incident Investigation & Reporting: Investigate incidents, compile reports, and recommend corrective actions.
• Collaboration & Stakeholder Communication: Work closely with internal departments and external agencies to maintain a cohesive safety strategy.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• Passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in safety and security management, preferably in hospitality.
• Strong leadership skills with experience managing and training teams.
• In-depth knowledge of safety regulations, emergency planning, and risk mitigation.
• Excellent communication and interpersonal skills.
• Proficiency in English; additional languages are a plus.
• Relevant certifications in safety management, first aid, CPR, and fire safety.
• Flexibility to work nights, weekends, and holidays as needed.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.