TEMPORARY OCEAN FREIGHT IMPORT CUSTOMER RELATION SPECIALIST

PT DHL Global Forwarding Indonesia; Jawa Barat; On-site; IDR 150.000.000 - 200.000.000; Full time

Job summary

A leading logistics company in Indonesia is seeking a Temporary Ocean Freight Import Customer Relation Specialist to enhance the customer experience by engaging with clients, handling inquiries, and managing shipments. The ideal candidate possesses strong knowledge of Ocean Freight Import regulations, at least 3 years in customer service, and must be fluent in English. This dynamic role involves developing customer relationships and ensuring customer satisfaction within a growing team.

Qualifications

• Minimum education background: Bachelor's Degree; Master's Degree is an advantage.
• Good knowledge and familiarity with Ocean Freight Import flow and regulations.
• At least 3 years of experience in a customer-facing role.
• Fluent in English, both written and spoken.
• Computer literacy is essential.

Responsibilities

• Improve the customer experience by handling customer orders and inquiries.
• Develop relationships with allocated customers.
• Proactively update customers on shipment status.
• Handle customer inquiries and complaints.
• Act as the first point of contact for customers.

Skills

Customer engagement

Knowledge of Ocean Freight Import flow

Computer literacy

Fluent in English

Results-oriented

Education

Bachelor's Degree

Master's Degree

Job description

TEMPORARY OCEAN FREIGHT IMPORT CUSTOMER RELATION SPECIALIST

OCEAN FREIGHT IMPORT CUSTOMER RELATION SPECIALIST

OBJECTIVES

• Improve the customer experience by engaging with customers and handling customer orders, inquiries, complaints, and claims in a proper and proactive manner.

JOB DUTIES

• Develop relationships with allocated customers.
• Participating in sales visits and meetings with customers whenever required.
• Accept, process, and follow-up on shipment orders from local customers or overseas offices once the commercial process is completed.
• Proactively update customers on shipment status and manage irregularities.
• Handle customer inquiries and follow up on complaints.
• Act as the first point of contact for customers.
• Prepare, review, and send shipment reports.
• Work closely with and manage the expectations of internal and external stakeholders.
• Comply with QHSE procedures and actively participate in all QHSE programs.

JOB REQUIREMENTS

• Minimum education background: Bachelor’s Degree; Master’s Degree is an advantage.
• Good knowledge and familiarity with Ocean Freight Import flow and regulations.
• At least 3 years of experience in a customer-facing role.
• Fluent in English, both written and spoken.
• Computer literacy is essential.
• Results-oriented while maintaining respect.
• Possess all technical competencies required for the position.
• Based in Tangerang.

This role is within the Manufacturing, Transport & Logistics sector, employing 101-1,000 employees.

DHL Global Forwarding (DGF) is the world leader in air freight services and a leading provider of ocean freight services. With around 30,000 employees, we ensure the transport of shipments by air and sea. Our logistics solutions cover the entire supply chain, from the factory to the shop floor, including specialized transport services.

Our business model is asset-light, based on brokering transport services between customers and freight carriers. We consolidate shipments to increase volume, purchase cargo space at better rates, and optimize network utilization. Our global presence allows us to offer various routing options and meet the increasing demand for multimodal shipments.

We are part of Deutsche Post DHL, operating in over 220 countries worldwide. Visit our career site at https://www.logistics.dhl/us-en/home/careers.html.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.