Telemarketing Manager

Travel + Leisure Co.; Indonesia; On-site; USD 12.000 - 20.000; Full time

Job summary

Join a leading vacation ownership company where you can excel in online sales and customer engagement. The role emphasizes the importance of CRM platforms and a results-driven approach, within an inclusive environment focused on delivering exceptional customer experiences. Build your career with us as we strive to make every vacation unforgettable.

Qualifications

• Proven track record in online sales across multiple channels.
• Experience in omni-channel sales strategies.
• Strong CRM experience, preferably with HubSpot.

Responsibilities

• Deliver online sales across various customer contact channels.
• Ensure sales targets and KPIs are met.
• Supervise daily operations and contact center performance.

Skills

Communication

Sales Strategies

Customer Engagement

Dispute Resolution

Tools

HubSpot

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to)

1. Proven experience in delivering online sales across multiple customer contact channels, including phone, email, web/live chat, and social media.
2. Essential experience in omni-channel sales strategies.
3. Preferred experience with HubSpot or similar CRM platforms. Identifying best practices, processes, and systems to drive continuous improvement.
4. Employing a sound dispute resolution process to address customer complaints.
5. Results-driven professional.
6. Ensure sales targets and KPIs are continually reviewed and expectations are met.
7. Develop strategies to meet or exceed sales targets.
8. Monitor and evaluate call center performance, ensuring high-quality customer service and adherence to company policies and procedures.

Key Position Criteria

1. Excellent communication, engagement, and people development skills.
2. Strong experience in online sales, with demonstrated success in meeting or exceeding sales targets in a dynamic environment. Experience with CRM and engagement platforms (HubSpot experience preferred) for seamless customer journey management.
3. Supervise daily operations and personnel, aiming for maximum efficiency and cost-effectiveness.
4. Implement strategic direction and change management.
5. Build and maintain effective internal and external stakeholder relationships.
6. Monitor and evaluate contact center performance, ensuring high-quality customer service and adherence to company policies and procedures.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence, have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, communities, and customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered without attention to membership in any protected class. If you require reasonable accommodation during the application or recruitment process, please email [e-mail], including the position title and location.