Telemarketing Manager

EF Education First Gruppe; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Telemarketing Manager, where your leadership will drive a team to achieve ambitious sales targets. In this dynamic role, you will manage a team of Telemarketing Representatives, ensuring they meet their KPIs while fostering a culture of excellence and customer satisfaction. Your strategic insights will help develop innovative lead generation strategies and maintain strong customer relationships. If you are passionate about education and sales, this is your opportunity to make a significant impact in a vibrant and growing organization.

Qualifications

• 4+ years of experience in a Telemarketing or Sales role.
• Proven track record in team leadership and achieving sales targets.

Responsibilities

• Lead and mentor a team of Telemarketing Representatives.
• Develop and implement lead generation strategies.
• Analyze metrics and prepare actionable reports for management.

Skills

Leadership

Communication Skills

Team Management

Sales Strategy

Customer Relationship Management

Education

Bachelor’s degree in Marketing

Bachelor’s degree in Business Management

Tools

CRM Software

Sales Analytics Tools

Job description

About the Role

As a Telemarketing Manager, you will address customer queries and be responsible for setting monthly and weekly targets for your team. You should possess excellent communication skills, strong leadership qualities, and the ability to perform under pressure and manage stressful situations effectively.

If you can help manage and boost the company’s sales, we would love to hear from you and invite you to be part of OPENING THE WORLD THROUGH EDUCATION.

Key Responsibilities

1. Leadership & Team Management

• Hire, lead, manage, and mentor a team of Telemarketing Representatives to achieve individual and team KPIs.
• Conduct daily check-ins, weekly 1:1 meetings, and performance evaluations to ensure alignment and drive improvement.
• Provide training, coaching, and guidance to develop team members' skills and capabilities.
• Review performance metrics to identify opportunities for growth and improvement (call quality, script adherence, etc.).
• Address team issues and provide necessary support.
• Implement performance improvement initiatives to ensure team members meet 95-120% of their targets consistently.
• Ensure the accuracy and quality of daily operations and results of TMK members.
• Develop and implement lead generation strategies to meet performance objectives, utilizing appropriate tools, skills, and flow.
• Collaborate with marketing and sales teams to align funnel processes with overall business strategies and maintain healthy Cost of Acquisition (COA).
• Analyze metrics and KPIs regularly, preparing insights and actionable reports for senior management.
• Stay updated on market trends, competitor activities, and new lead generation technologies to foster innovation.
• Work closely with marketing and sales teams to ensure seamless handovers of qualified leads, appointments, and shows.

Customer Relationship Management

• Build and maintain long-term customer relationships.
• Address customer inquiries and complaints promptly.
• Ensure high levels of customer satisfaction.

Requirements

• Bachelor’s degree in marketing, Business Management, or a related field.
• 4+ years of experience as a Telemarketing Manager, Supervisor, Lead Telesales Manager, or similar role in the Tele/Sales department.
• Familiarity with the latest industry trends and developments.