Telemarketing Executive (Malay Speaker.- Indonesian Market)

Alpha Iota BPO; Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 300.000.000 - 400.000.000; Full time

Job summary

Alpha Iota BPO is seeking enthusiastic individuals for customer service roles, offering exciting work-from-home opportunities, robust training, and a lucrative salary package. The ideal candidate should possess strong communication skills in English and Bahasa Indonesia, with a keen focus on customer satisfaction and resolution of issues. Join a supportive team dedicated to providing excellent service and achieving goals.

Benefits

Health and Wellness Benefits

Learning & Development Programs

Supportive Team Environment

Qualifications

• 1-3 years of working experience in customer service (preferably virtual).
• Able to work independently and in a fast-paced environment.
• Must have good internet connection and own laptop.

Responsibilities

• Provide excellent customer service via live chats.
• Retain customers by building rapport and satisfaction.
• Meet individual and team KPIs regularly.

Skills

Customer Satisfaction

Critical Thinking

Fast Typing Skills

English Proficiency

Bahasa Indonesia Proficiency

Computer Literacy

Tools

MS Office

Google Applications

Windows OS

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams
• and lots more!
  
  
  

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

• Retain the existing customers by building good rapport and providing customer satisfaction.
• Delivering excellent customer service to customers via live chats.
• Providing accurate information on products and services to customers.
• Consistently meeting individual and team KPIs and goals.
• Maintaining a high degree of integrity and confidentiality keeping customers information.
  
  
  

To be successful in this role, you will need to have:

• Possess 1 - 3 years of working experience in any customer service industry, preferably in a virtual environment.
• Able to converse and write well in English and Bahasa Indonesia.
• Fast typing skills.
• Has critical thinking skills with a focus on issue resolution and customer satisfaction.
• Able to work in a fast-paced environment, independent, customer-focused, result oriented & disciplined.
• Computer literate and proficient to use Windows OS, MS Office, and Google Applications.
• 12 working hours with 5 days of rotating shifts including weekends and public holidays.
• Must have own laptop and good internet connection.
  
  
  

Keen to understand more?

Send your resume to [e-mail] today and lets chat!