Telemarketing Executive

Minor International; Legian; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

An established industry player is seeking a Telemarketing Executive to engage potential guests for exclusive holiday packages. In this dynamic role, you will make outbound calls, follow a scripted presentation, and utilize your exceptional customer service skills to invite guests to a 90-minute sales presentation. The ideal candidate will thrive in a fast-paced environment, demonstrating empathy and problem-solving abilities to overcome objections and encourage participation. Join a vibrant team dedicated to delivering unforgettable vacation experiences and help guests discover the benefits of shared ownership with a leading vacation club.

Qualifications

• Excellent customer service and communication skills are essential.
• Previous telemarketing experience is preferred.

Responsibilities

• Invite guests to attend a sales presentation and sell discounted holiday packages.
• Make outbound calls at a rate of at least 20 dials per hour.

Skills

Customer Service Skills

Active Listening

Empathy

Problem-Solving

Verbal Communication

Written Communication

Organizational Skills

Detail-Oriented

Education

High School Diploma

Job description

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

The Telemarketings Executive is responsible for inviting guests to attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package.

The Telemarketings Executive will represent Anantara in a courteous, enthusiastic, and diligent manner. All guests that are invited on a holiday package preview will be required to attend a 90-minute sales presentation on the benefits of shared ownership with Anantara Vacation Club. It will be the Telesales Executive’s responsibility to ensure that each guest clearly understands the offer and is qualified to attend the presentation.

1. Contact potential guests by telephone to sell a discounted holiday package.
2. Make outbound dials at a rate of at least 20 dials per hour to contact potential guests and meet all efficiency guidelines set forth.
3. Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked.
4. Employ an empathetic, listening, problem-solving approach to overcoming objections and persuade the guests to attend the preview presentation.
5. Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
6. Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.
7. Effectively manage Company assigned leads for maximum conversion to preview presentations.
8. Perform clerical or other reasonable duties requested by the Telemarketing Manager/Supervisor.

Qualifications

1. Excellent customer service skills, including but not limited to, active listening, empathizing, problem-solving, organized, detail-oriented, follow-through, and excellent verbal and written communication skills.
2. Previous telemarketing service experience preferred.
3. Ability to work as a team player, in a personable and positive manner.
4. Ability to work quickly and accurately in a high volume environment. Able to perform well under deadlines and respond well to an environment of constant change.
5. Fluent in Thai and English/other languages beneficial as well.