Technician - Data Center

WESCO; Indonesia; Remote; IDR 66,960,000 - 100,440,000; Full time

Job summary

Wesco invites applications for a Technician - Data Center to manage server and storage equipment, perform setup, maintenance and diagnostics in a secure, 24/7 data center environment. You will open vendor cases, coordinate with contractors, and support RMA processes for PSUs, switches and module components.

The position requires hands-on hardware troubleshooting, patching, cabling, and strong communication. Travel 0–25% may be required; English fluency is essential.

Qualifications

• High School degree required; IT-related degree preferred.
• CCNA and CCNP certifications preferred.
• 2 years in an enterprise Data Center environment.
• Experience troubleshooting server hardware from major vendors.

Responsibilities

• Perform weekly sweeps of server and storage equipment and analyze logs.
• Diagnose server/storage connectivity issues and basic network fiber problems.
• Engage vendor support and track hardware fixes via cases.
• Assist with break/fix logistics and vendor escort for repairs.
• Oversee RMA processes for components like PSUs, switches, and modules.
• Provide hardware support for installations, moves, adds and changes.
• Decommission IT equipment and conduct regular facility inspections.
• Maintain inventory records and cycle counts for asset accuracy.
• Update documentation for structured cabling and patch panels.
• Track capacity: space, power, cooling, and patch panel availability.
• Follow incident/change management and submit routine activity reports.
• Light travel between sites as needed.

Skills

Server hardware troubleshooting

Ethernet connectivity troubleshooting

Data cabling and patching

Organizational skills

Communication skills

Fluent English

Valid driver’s license

Willing to travel 0–25%

Basic computer skills

Field Service / Data Center experience

Education

High School Diploma or equivalent

Bachelor’s degree in IT or related field preferred

CCNA

CCNP

Job description

As the Technician - Data Center, you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.

Responsibilities:

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs

• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center

• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested

• Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices

• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)

• Provide hardware support for installations, moves, additions, and changes

• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices

• Conduct regular physical and visual inspections of equipment and data center facilities

• Manage inventory records and perform regular cycle counts to ensure asset accuracy

• Update documentation for structured cabling and materials during new installations

• Oversee capacity management in terms of space, power, cooling, and patch panel port availability

• Understand and follow incident and change management processes

• Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts

• Light traveling from site to site

• Perform other duties as assigned

Qualifications:

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred

• Licenses/Certificates/Designations: CCNA and CCNP preferred

• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices

• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors

• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks

• Good understanding of data cabling and patching

• Strong organizational and communication skills with the ability to manage multiple competing priorities

• Ability to respond promptly to issues, provide updates, and escalation when necessary

• Fluent in English

• Valid driver’s license

• Ability to travel 0% - 25%

• Basic computer skills preferred

• Field Service or Data Center Technician experience preferred

Working Environment: Data Center - The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required.

Physical Expectations:

• Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds.

• Work may require excessive bending or stooping.

• Employee required to walk long distances repeatedly throughout the day.

• Employee required to climb ladders.

• Employee required to use hand tools.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.