It Helpdesk Specialist: First-Responder & Sla Focus

Mitracomm; Jawa Barat; On-site; IDR 796,319,000 - 1,327,199,000; Full time

Job summary

Wesco is seeking an Associate Technician – Field Services to perform assigned field tasks across data center, electrical, mechanical and hydraulic domains. The role includes setup, operation, maintenance, and travel to customer sites as needed.

You will complete safety training, follow company policies, maintain logs, handle shipments, and assist with inspections and documentation while working in varied environments, often driving Class A/B vehicles.

Qualifications

• High School Degree or Equivalent required.
• CDL Class A required.
• Bachelor's Degree preferred.
• 1 year of field service technician experience.
• 1 year of Class A vehicle driving and cargo carrying.
• Crane and/or rigging experience preferred.
• Ability to travel 75-100%.

Responsibilities

• Completes safety orientation and training courses.
• Performs field tasks in support of field operations.
• Operates Class A and Class B vehicles as needed.
• Maintains tracking forms, logs and records.
• Inspects and performs routine maintenance.
• Handles inbound and outbound shipments; loads, secures and unloads cargo.
• Prepares documentation for delivery or pickup of goods.
• Conducts quality assurance inspections.

Skills

Good communication

Customer focus

Ability to travel 75-100%

Safety orientation

Problem solving

Education

High School Diploma or Equivalent

Bachelor's Degree preferred

Tools

CDL Class A

Forklift certification

Job description

Associate Technician – Field Services

As an Associate Technician – Field Services, you will be responsible for effectively performing assigned tasks in a field service setting, some of which will require general datacenter, electrical, mechanical, and/or hydraulic aptitude. You will be responsible for setup and operational functions, assembly, equipment operation, vehicle operation, general maintenance, and housekeeping at assigned project locations. You may be required to travel or relocate to customer sites for project-based work.

Responsibilities:

• Completes corporate and site-specific safety orientation and training courses.
• Ensures compliance with operational, audit, safety and all other company policies.
• Performs work to established quality standards while ensuring safe work practices and maintaining sound customer service.
• Conducts field tasks in support of field operations
• May operate Class A combination vehicles and trailers, and Class B vehicles, in support of various field activities in both an interstate and intrastate environment.
• Maintains all tracking forms, logs and records as required, both electronic and written.
• Responsible for inspection and limited routine maintenance.
• Handles inbound and outbound material shipments, material transport, placement, staging, storage and organization. Other tasks may include receiving, picking, packing, shipping, and wire cutting.
• Performs quality assurance inspections as required.
• Prepares, receives and provides appropriate documentation for the delivery or pick up of goods to ensure timely service. Loads, secures and unloads cargo.

Qualifications:

• High School Degree or Equivalent required
• Licenses/Certificates/Designations: CDL Class A required
• Bachelor's Degree preferred
• 1 year of field service technician experience
• 1 year of Class A combination vehicle driving and cargo carrying
• Class 7 Forklift certification
• Good communication and customer centric attitude
• Ability to make technical decisions and use sound judgement in a field setting with limited supervision
• First Aid, AED, & CPR certified preferred
• OSHA 10 certified preferred
• Field Service Technician, Construction or Tradesman experience preferred
• Crane and/or rigging experience preferred
• Ability to travel 75% - 100%

Working Environment:

• Driver - Work is generally performed in moving vehicle. Driving required for an extended period with frequent stops and starts. Can be exposed to outdoor weather conditions.
• Warehouse - Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally, well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.
• Outdoors - Work is generally performed in an outdoor environment, but employee may periodically work in a general office or warehouse. Is exposed to all weather conditions including heat, cold, wind, and moisture.

Physical Expectations:

• Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to walk long distances repeatedly throughout the day.
• Employee required to sit and drive a vehicle to perform their job.
• Employee required to climb ladders.
• Employee uses hand tools.
• Employee uses heavy machinery (e.g., forklift, etc.).

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.