Technical Support Supervisor

PT Indofood Fortuna Makmur; Tangerang; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

PT Indofood Fortuna Makmur is seeking a Technical Support Supervisor to oversee technical support across manufacturing facilities and ensure reliable, efficient operations. The role involves leadership, data-driven productivity tracking, and cross-functional collaboration, with travel and placement in Cikokol, Tangerang.

Responsibilities include monitoring performance, reducing downtime, managing spare parts, waste control, and producing productivity reports for leadership.

Qualifications

• Bachelor's degree in any major.
• Minimum 2 years of experience as Technical Support Supervisor or in a related role.
• Strong leadership, analytical, and problem-solving skills.
• Good understanding of manufacturing processes, productivity, and inventory control.
• Experience in process improvement (Lean/Kaizen).
• Proficient in data analysis and reporting tools.
• Effective communication and cross-functional coordination skills.
• Willing to travel frequently and open to placement in various locations.
• Able to communicate in English for reporting purposes.
• Willing to be placed in Cikokol, Tangerang.

Responsibilities

• Monitor technical support performance and ensure timely issue resolution.
• Track and evaluate productivity initiatives across manufacturing operations.
• Reduce downtime and improve equipment reliability.
• Manage spare parts inventory and ensure availability.
• Implement controls to reduce waste and prevent stockouts.
• Prepare reports on productivity, equipment, and production line performance.

Skills

Leadership

Analytical thinking

Problem solving

Cross-functional coordination

Data analysis

Education

Bachelor's degree

Tools

Excel

Reporting tools

ERP software

Job description

We are seeking a highly skilled and experienced Technical Support Supervisor to join PT Indofood Fortuna Makmur. This role is responsible for providing technical support and operational oversight across our manufacturing facilities. Your technical expertise and leadership will play a key role in ensuring the reliability, efficiency, and smooth operation of critical systems and production processes.

Qualifications:

Bachelor's degree in any major

Minimum 2 years of experience as Technical Support Supervisor or in a related role

Strong leadership, analytical, and problem-solving skills

Good understanding of manufacturing processes, productivity, and inventory control

Experience in process improvement (Lean/Kaizen)

Proficient in data analysis and reporting tools

Effective communication and cross-functional coordination skills

Willing to travel frequently and open to placement in various locations

Able to communicate in English for reporting purposes

Willing to be placed in Cikokol, Tangerang

Responsibilities:

Monitor technical support performance and ensure timely issue resolution

Track and evaluate productivity initiatives across manufacturing operations

Reduce downtime and improve equipment reliability

Manage spare parts inventory and ensure availability

Implement controls to reduce waste and prevent stockouts

Prepare reports on productivity, equipment, and production line performance

FMCG Manufacturing More than 10,000 employees

Over a number of decades PT Indofood Sukses Makmur Tbk has been progressively transformed to become a Total Food Solutions company with operations in all stages of food manufacturing from the production of raw materials and their processing through to consumer products in the market. Today, it is renowned as a well-established company & a leading player in each category of business in which it operates. In its business operations, Indofood capitalizes on its resilient business model with 4 complementary Strategic Business

Groups :

Consumer Branded Products (CBP). Indofood CBP is one of the leading packaged food producers in Indonesia, with a wide range of packaged food products. ICBP product brands are among the strongest brands with the most significant mind share in Indonesia for consumer food brands.

Bogasari, primarily a producer of wheat flour as well as pasta. Its business operations are supported by shipping and packaging units.

Agribusiness. The Group's principal business activities range from research and development, seed breeding, oil palm cultivation and milling; as well as the production & marketing of branded cooking oils, margarine and shortening. In addition, the Group is also involved in the cultivation and processing of rubber and sugar cane as well as other crops.

Distribution, which boasts the most extensive distribution network in Indonesia, distributes the majority of Indofood's and its subsidiaries' consumer products as well as third-party products.

Over a number of decades PT Indofood Sukses Makmur Tbk has been progressively transformed to become a Total Food Solutions company with operations in all stages of food manufacturing from the production of raw materials and their processing through to consumer products in the market. Today, it is renowned as a well-established company & a leading player in each category of business in which it operates. In its business operations, Indofood capitalizes on its resilient business model with 4 complementary Strategic Business

Groups :

Consumer Branded Products (CBP). Indofood CBP is one of the leading packaged food producers in Indonesia, with a wide range of packaged food products. ICBP product brands are among the strongest brands with the most significant mind share in Indonesia for consumer food brands.

Bogasari, primarily a producer of wheat flour as well as pasta. Its business operations are supported by shipping and packaging units.

Agribusiness. The Group's principal business activities range from research and development, seed breeding, oil palm cultivation and milling; as well as the production & marketing of branded cooking oils, margarine and shortening. In addition, the Group is also involved in the cultivation and processing of rubber and sugar cane as well as other crops.

Distribution, which boasts the most extensive distribution network in Indonesia, distributes the majority of Indofood's and its subsidiaries' consumer products as well as third-party products.