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PT. Sisindokom Lintasbuana, a leader in IT solutions in Indonesia, is seeking a Technical Support professional with expertise in IoT and integrated solutions. Candidates should possess a Bachelor's degree and fluency in Mandarin and English, alongside strong problem-solving skills. The role involves communication with clients and overseeing the implementation of advanced solutions in smart buildings and security systems.
● Bachelor’s degree in Electrical Engineering, Computer Science, or related fields.
● Minimum 3–5 years experience in IoT, Smart Building, Security Systems, or Integrated Solutions.
● Proficient in Mandarin and English (spoken and written).
● Strong understanding of IP-based systems, smart sensors, CCTV/AI video analytics, access control, and system integration.
● Excellent interpersonal, documentation, and problem-solving skills.
Job Description :
● Maintain regular communication with Principle and technical support teams.
● Translate technical materials, documentation, and system requirements between Mandarin, English, and Bahasa Indonesia.
● Support project scoping, requirement gathering, and solution architecture validation with the Principle team.
● Lead or support the deployment of Principle solutions in smart buildings, surveillance systems, access control, visitor management, and other IoT environments.
● Ensure proper integration with third-party systems such as Data Center infrastructure, cloud platforms, and network environments.
● Work closely with local technical and project teams to ensure smooth implementation.
● Assist the sales team in presenting technical solutions to clients.
● Participate in demo setup, Proof of Concept (PoC) trials, and technical Q&A sessions.
● Translate customer requirements to Principle technical terms and vice versa.
● Act as Level 2 technical support escalation point for Principle solutions.
● Manage system issue diagnostics, performance evaluation, and updates.
● Provide suggestions for local customization or improvement.
What is your expected monthly basic salary?
Which of the following qualifications do you possess?
How many years of experience do you have in a Technical Support Role?
PT. Sisindokom Lintasbuana, a member of Aneka Spring Telekomindo Group, is one of Indonesia's leading IT and Networking Solution providers. With over 30 years of experience, we are seeking qualified and experienced personnel to fill this position.