Technical Support Engineer

IBMC; Mengwi; Remote; USD 24.000 - 36.000; Full time

Job summary

A leading Business Management Consulting Company in Indonesia is seeking a Technical Support Engineer for a remote position. This role involves responding to technical inquiries, resolving issues, and aiding in product development based on customer needs. Candidates should have a minimum of 2 years of experience in IT support, with a strong foundation in AWS and web development. Excellent English communication and problem-solving skills are essential for this position.

Qualifications

• Minimum 2 years of experience in IT/technical customer support.
• Knowledge of AWS, Web Development, and Computer Networks.
• Exceptional problem-solving skills under pressure.

Responsibilities

• Respond to technical inquiries and resolve issues related to products.
• Maintain accurate customer records and deepen knowledge of services.
• Provide input to internal engineering teams based on customer feedback.

Skills

Problem-solving

Technical Support

Excellent English Communication

Tools

Amazon Web Service

Web Development

Programming Logic

Computer Networks

Job description

IBMC stands as a prominent Business Management Consulting Company in Indonesia, dedicated to propelling business achievements. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently we are helping our client, a company based in Bali looking for a Technical Support Engineer and will be managed directly under IBMC

Responsibilities

• This job opening is for remote work and requires working hours according to Pacific Standard Time (PST)/Time zone in Los Angeles, CA, USA (GMT-8)
• Response to technical inquiries, issues, and requests
• Resolve technical problems and questions related to our products and services
• Maintain accurate and up-to-date records of customer interactions, issues, and resolutions
• Deepen your knowledge of our products and services to better serve consumers
• Give our internal team of engineers ongoing input to help develop our products based on the customer's demand

• Minimum of 2 years of experience in IT/technical customer support
• Knowledge of Amazon Web Service, Web Development, Programming Logic, and Computer Networks
• Excellent English communication skills in both verbal and written
• Exceptional problem-solving skills and the ability to work under pressure, and in a timely manner.
• Programming skills are preferred.

Please note that only shortlisted candidates will be contacted.

Feel free to share this opportunity to your colleagues or friends.

Thank you!