Technical Support Engineer

Smartfren; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in the ICT sector is seeking a System Administrator to manage cloud support and infrastructure-related services. The role demands 3-5 years of experience, expertise in public cloud services like GCP and Azure, and good communication skills in both English and Bahasa. Responsibilities include day-to-day support, customer management, and project handoff coordination, ensuring a high level of productivity and success in service provision.

Qualifications

• 3-5 years in System administrator / IT Infra and Cloud or related position.
• Willing to go on business trips.

Responsibilities

• Manage ICT Infra and cloud support.
• Provide corrective & maintenance support 8x5 or 24x7 to customers.
• Create & provide RCA, performance reports, & maintenance reports.

Skills

Public cloud (GCP, Azure)

Infrastructure / On premise server & storage

Linux (Redhat/Ubuntu)

Windows server

Virtualization (Vmware)

Backup-replication (Veeam Back / Acronis / Carbonite)

Good communication skills in English and Bahasa

Education

Public cloud certification (GCP/Azure), Vmware certification, min professional level

Job description

• Manage by inhouse or 3rd party related to ICT Infra and cloud support
• Manage and perform corrective & maintenance support 8x5 or 24x7 to customer
• Manage and perform day to day support maintenance / manage service to enterprise customer for operational / customized server infra or public cloud configuration
• Manage customer experience and performance
• Create & provide RCA (Root Cause Analysis), performance routine report, & maintenance report
• Work together with Service delivery for project handover
• Conduct onsite to customer for support corrective / maintenance / manage service if needed

Requirements:

• Role Experience: 3-5 years in System administrator / IT Infra and Cloud or related position
• Technical Expertise & Experience in:

1. Public cloud (GCP, Azure) : infrastructure, serverless, networking, logging & monitoring, microservices are mandatory
2. Infrastructure / On premise server & storage : HPE, Dell, Huawei are mandatory
3. Operating System Linux (Redhat/Ubuntu) & Windows server
4. Virtualization (Vmware) and backup-replication (Veeam Back / Acronis / Carbonite)
5. Value-added : Relational Database/Non-relational database, SaaS (GWS/Office 365), Programming (python/php/javascript) are preffered

• Good communication skill in English and Bahasa Industry
• Certification: Public cloud certification (GCP/Azure), Vmware certification, min professional level
• Willing to go on business trips