Technical Support

PT. CYBERTREND INTRABUANA; Daerah Khusus Ibukota Jakarta; On-site; IDR 447,948,396 - 627,127,754; Full time

Benefits offered by this job

Investment in personal growth

Attractive compensation packages

Innovative team culture

Job summary

PT. CYBERTREND INTRABUANA is seeking a Technical Support professional to join their dynamic team in Jakarta. You will be instrumental in translating customer challenges into effective data solutions and assisting the sales team in achieving success.

The ideal candidate will have a diploma in Software Engineering or a similar field, along with a solid understanding of Linux system administration and strong troubleshooting skills. Attractive benefits and a culture geared towards growth and innovation await the right candidate.

Qualifications

• Minimum 1 year of experience in technical support roles.
• Ability to handle Linux and Windows Operating System Support.
• Strong analytical and troubleshooting capabilities.

Responsibilities

• Install Tableau Server on Linux and Windows.
• Monitor and troubleshoot system servers promptly.
• Perform regular health checks and log analysis.

Skills

Linux system administration

Troubleshooting skills

Interpersonal skills

Business Intelligence

Education

Diploma in Software Engineering or related field

Tools

Tableau

Linux (CentOS / Ubuntu / Redhat)

Windows Operating System

Job description

About The Role

We are SmartCyber, member of Cybertrend, one of the leader data science consultants in Indonesia. At CYBERTREND, we believe that every company can unlock its full execution capacity – and for that we need you as a TECHNICAL SUPPORT. We are looking for a seasoned, hardworking, smart and overachieving Data Analytics, Data Science & Management Consultant with a passion for selling technology solutions to senior executives, to support and help our growing sales team to achieve its revenue goal.

You will translate our customers’ business challenges into data solutions and help articulate the unique value proposition that CYBERTREND brings to our prospects. You will partner with our sales team to build and execute custom demos, proof of concepts and executive presentations. You will support selling into new prospects as well as up‑selling to existing customers. Measures of success include new customer acquisition rates, up‑selling and contribution to the overall sales team and business.

We Are Looking Someone With

• Minimal Diploma’s Degree in Software Engineering, Computer Science, Information Systems, or a similar field
• Minimum 1 years of working experience in the same position or have handled Linux and Windows Operating System Support
• Solid understanding of Linux system administration (CentOS / Ubuntu / Redhat)
• Strong analytical and troubleshooting skills
• Good interpersonal and communication skills to interact effectively at all levels
• Having passion in Business Intellegence

The Work You’ll Do

• Tableau Server installation in LINUX and Windows Server
• Responsible to monitor & troubleshoot system servers in a timely manner
• Handle Problem on tableau server and tableau dekstop or other business intellegence application
• Perform regular backup operations and implement appropriate troubleshooting
• Do reguler health check and perform log Analysis
• Updated technology about business intellegence application

What Cybertrend Can Offer You

• The unique opportunity to work within data science and artificial intelligence solution for various industries – real world data science, AI , Data Management and Governance experiences
• Investment in your personal growth and skill development (clear career paths, mentorship and coaching, learning development, etc)
• Attractive compensation and benefits packages
• An open-minded culture with innovative, autonomous teams
• A clear set of company core values that guide everything we do: GROWTH mindset, SOLUTION oriented, INNOVATIVE achiever, COMPASSIONATE, GOTONG ROYONG and Cool & FUN