Technical Service Supervisor

Michael Page; Indonesia; On-site; USD 30,000 - 70,000; Full time

Job summary

An established industry player seeks a dedicated professional to enhance customer satisfaction through technical support and effective issue resolution. This role involves collaborating with third-party service providers and internal teams, ensuring high standards in customer service. The ideal candidate will possess a Bachelor's degree in Engineering and have at least 5 years of relevant experience, showcasing strong leadership and communication skills. Join a dynamic team committed to continuous learning and personal development, and enjoy a competitive salary along with attractive benefits.

Benefits

Competitive salary

Benefits

Perks

Qualifications

• Minimum 5 years of relevant experience in a multinational company.
• Strong communication and customer-focused mindset.

Responsibilities

• Identify and establish partnerships with service providers.
• Deliver technical guidance and support to customers.

Skills

Customer Support

Technical Guidance

Team Leadership

Communication Skills

Time Management

Education

Bachelor's degree in Engineering

Job description

Job Description

• Identifying and establishing partnerships with authorized third-party service providers.
• Delivering technical guidance and support to customers.
• Ensuring prompt and effective issue resolution during the initial service visit.
• Escalating unresolved or complex issues through appropriate channels.
• Tracking and maintaining high levels of customer satisfaction.
• Assessing and addressing training requirements for support teams, sales personnel, clients, plumbers, and MEP contractors.
• Creating and enforcing technical support standards, policies, and procedures.
• Staying informed on the latest technological advancements and product updates.
• Coordinating with internal teams for spare parts identification, pricing, stock audits, and replenishment.
• Collaborating with distributor technicians to track and evaluate key performance indicators (KPIs).

The Successful Applicant

• Holds a Bachelor's degree in Engineering.
• Possesses a minimum of 5 years of relevant experience, preferably within a multinational company.
• Demonstrated experience in team leadership and people management.
• Strong communication skills with a customer-focused mindset.
• Excellent time management and the ability to prioritize tasks effectively.
• Committed to continuous learning and personal development.
• Proficient in English, both written and spoken.

What's on Offer

• Competitive salary, benefits, and perks.