Technical Service Quality Supervsior

Amcor; Tangerang; On-site; USD 18.000 - 30.000; Full time

Job summary

Amcor is looking for a Technical Service Supervisor to enhance customer satisfaction by resolving technical issues and supporting production activities. This full-time role requires a Bachelor’s in Engineering and a minimum of three years in a manufacturing environment, focusing on flexible packaging. Responsibilities include managing customer complaints, process improvements, and collaborating with cross-functional teams to ensure product quality.

Qualifications

• Bachelor’s degree in Engineering (Chemical, Mechanical, Industrial).
• Minimum 3 years of experience in technical service or quality assurance.
• Strong problem-solving skills and knowledge of quality tools.

Responsibilities

• Record and evaluate complaint submissions.
• Collaborate on customer complaint investigations.
• Communicate quality issues to relevant departments.

Skills

Problem-solving

Root cause analysis

Communication

Interpersonal skills

Cross-functional teamwork

Education

Bachelor’s degree in Engineering

Tools

Microsoft Office

Job description

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Function: Operations/Production/Manufacturing

Part-time or Full-time: Full-Time

Job Type: Employee

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

The Technical Service Supervisor plays a key role in ensuring customer satisfaction by addressing and resolving technical issues related to product performance and application. This position serves as the bridge between customers, production, and R&D teams, driving continuous improvement and managing change control procedures. The role is responsible for developing effective solutions based on customer feedback, creating long-term problem-solving roadmaps, and leading technical projects that align with customer expectations. The ultimate goal is to support Amcor Flexibles in being the preferred supplier of safe, responsible, and innovative flexible packaging solutions.

Key Responsibilities

• Records and evaluates complaint submissions.
• Implement, document and maintain systems (workflowgen) for completion and recording of customer complaints.
• Initiate to withdraw the goods from customer and coordinates the follow up actions (verify / sort / rework / disposition).
• Collaborate with related departments on the evaluation, investigation, tracking and completion of customer complaints.
• Identify root causes and recommend changes to forward production processes to eliminate similar failure / issue in the future by using appropriate quality & improvement tools.
• Ensure timely processing of complaint feedback (CAPA / CCAR) to customer.
• Supervise / complete the records of change controls action / deviation (if required).
• Provide support & assist to the customer technical issue through identification of the problem, root cause analysis and recommend a solution during product development trial or in abnormal quality condition at customer.
• Coordinate to perform rework / sorting activity at customer (if needed).
• Communicate customer quality issue / special quality concern to all relevant departments.
• Liaise with internal quality team to communicate quality agreement / defect tolerance with customer.
• Collects complaint case and process metrics to capture & generate trend reports, as well as follow up potential improvements.
• Initiate quality improvements / develop guideline (OPL) / training / team development.
• Ensuring the necessary product change and process in place accordingly to procedure and operate effectively.
• Ensuring that Customer Quality Issue has been responded effectively, solved, and production has followed adequately to CCAR.
• Working very closely with NPD, PS, QA and Production team to deliver excellence quality and solution to customer.
• On time reporting and right signature to any format reports.
• Performing activities according to ISO 9001procedures, FSSC 22000, Halal Standard, and BRCGS packaging materials.

Qualifications & Requirements

Bachelor’s degree in Engineering (Chemical, Mechanical, Industrial) or related field.

Minimum 3 years of experience in technical service, quality assurance, or production within a manufacturing environment (preferably flexible packaging).

Strong problem-solving skills with knowledge of root cause analysis and quality tools

Good understanding of quality systems and standards (ISO 9001 preferred).

Experience in handling customer complaints and coordinating cross-functional teams.

Strong communication and interpersonal skills to work with customers and internal stakeholders.

Ability to manage multiple tasks and prioritize under pressure.

Proficient in Microsoft Office; experience with complaint handling systems is a plus.

Willing to travel for customer visits or on-site support if needed.

About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
NYSE: AMCR; ASX: AMCwww.amcor.com |LinkedIn |YouTube

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