Technical Operations Manager (Telematics/IoT)

Cartrack Holdings Limited; Daerah Khusus Ibukota Jakarta; On-site; USD 18.000 - 30.000; Full time

Job summary

A global leader in smart mobility solutions is seeking a Technical Support Manager in Jakarta. This role involves managing support operations, ensuring effective issue resolution, and driving system performance improvements. Candidates should have an engineering degree and leadership experience in technical support, along with strong communication and analytical skills.

Qualifications

• Degree in Engineering preferred.
• 5+ years in technical support with leadership experience.
• Familiar with system integration or SaaS platforms.

Responsibilities

• Lead day-to-day support operations and resource planning.
• Monitor ticketing system and ensure timely issue escalation.
• Oversee product health and initiate corrective actions.

Skills

Troubleshooting

Communication

People Management

Analytical Thinking

Solution Orientation

Education

Degree in Engineering (preferably electronics or related field)

Tools

OTRS

Job description

We’re a global leader in smart mobility solutions looking for a Technical Support Manager to lead our support operations. You'll manage daily activities, ensure timely issue resolution, and drive system performance improvements.

Responsibilities:

• Lead day-to-day support operations and resource planning
• Monitor ticketing system (OTRS) and ensure timely issue escalation and resolution
• Oversee product health and initiate corrective actions when needed
• Provide feedback for system enhancements and new product development
• Manage service delivery, customer support, and technical training
• Review vendor performance and manage service-related costs

Requirements:

• Degree in Engineering (preferably electronics or related field)
• 5+ years in technical support with leadership experience
• Familiar with system integration or SaaS platforms
• Strong troubleshooting, communication, and people management skills
• Hands-on, analytical, and solution-oriented